WHEN WILL MY ORDER ARRIVE?
Shipping may take a little longer than usual Due to the Covid-19 pandemic and our commitment to safety, orders may take longer than usual. We expect orders to be processed and delivered within 4-7 business days. We would ask that you please contact customer service if your item has not been delivered after 7 business days.
Normal (Non-Holiday) Delivery times.
Mainland UK:Delivery within 48 hours for orders received by midday on a working day.
Non Mainland UK (including Northern Ireland) & offshore British Islands (Channel Islands, Isle of Man, etc.):
3 working days for orders received by midday on a working day.
If we have your mobile number you will receive a text from our courier DPD with delivery details, which you can change if needed.
Call the office team on 01604 821 234 if you need to check delivery dates.
Please allow 1-2 business days for a response. For immediate needs, please contact Customer Care at 01604 821234 Monday - Friday from 9.30am to 5pm.
We would like to remind you that by selecting a country, the price list, the catalogue and the shipping conditions may vary. The orders placed on www.illy.com/en-gb/home will be delivered only within the UK. Please use this menu to choose the country site where you would like to receive your order.