The ILLY LOVERS program has three levels of benefits, assigned on the basis of the hearts collected with purchases & experiences: the first, Explorer, ranges from 0 to 300 hearts; the second, Master, ranges from 301 to 700 hearts and the third, Ambassador, starts from 701 hearts. For the first year of membership, until December 31, your level is determined by the total amount spent and the extra hearts earned with the experiences. You get one heart for each pound spent (£1 = 1 heart). Each of the three levels entitles you to increasing exclusive privileges. You can earn hearts with online purchases on illy.com and in the illy stores (illy Caffè locations).
If discount codes or vouchers are redeemed with the purchases, only the pounds spent, net of the discount, will be converted into hearts.
For purchases made in direct illy stores, hearts will be credited in real-time. If you place an order online, it may take up to 5 working days from the moment of purchase for hearts to be credited to your account.
Only purchases made in the United Kingdom are valid.
In the event of an item purchased on illy.com being returned or a receipt of a purchase made in an illy Caffè or illy Shop location being canceled during the day, your heart balance will be updated within 7 working days from the cancellation or return.
Upon reaching certain thresholds of hearts, you will be entitled to many benefits and discount coupons for your future purchases, according to the following scheme:
Explorer level, from 0 to 300 hearts:
· Your welcome offer: A 10% discount on your first purchase
· Welcome coffee
· Lighter shopping: A 20% discount starting from the third purchase – Single use only
· Carefree shipping: free shipping – applicable on two orders within the 12 month period
· 10-coffee card – buy 10 coffees, get 1 free in any illy caffè location – repeatable monthly
· Private sales
Master level, from 301 to 700 hearts:
· Your welcome offer: A 10% discount on your first purchase
· Welcome coffee
· Lighter shopping: A 20% discount starting from the third purchase. Applicable on 3 orders within the 12 month period.
· Carefree shipping: free shipping – Applicable on 3 orders within the 12 month period
· 10-coffee card – buy 10 coffees, get 1 free – repeatable monthly
· Private sales
· Free tickets for events (limited number, see question 9)
Ambassador level, over 700 hearts:
· Your welcome offer: A 10% discount on your first purchase
· Welcome coffee
· Lighter shopping: A 20% discount starting from the third purchase – Applicable on 5 orders within the 12 month period.
· Carefree shipping: free shipping – applicable on 4 orders within the 12 month period. 10-coffee card – buy 10 coffees, get 1 free – repeatable monthly
· Private sales
· Free tickets for events (limited number, see question 9)
· Flash sales - 24-hour sales (exclusively on illy.com)
Benefits such as discounts and free shipping cannot be combined. Discount benefits can only be used one at a time. You can find all your available benefits in the “Benefits” section of the illy App, dedicated to the program. The benefits are divided into: Available: they are ready to be used, and Used; benefits that you have already redeemed. Besides the App, you can also check your benefits by visiting the illy.com website (in the ILLY LOVERS section) and logging into your personal account. But remember that some exclusive benefits are available only if you have the App! If you haven’t already, download it now!
Your subscription remains valid under your current terms and conditions. The ILLY LOVERS loyalty program gives you access to additional benefits. To enjoy such benefits, you need to enroll in the ILLY LOVERS loyalty program using the same illy credentials you already have.
These are the benefits for those who already have a subscription:
- Explorer level: an additional free shipments with no minimum purchase required
- Master Level: two additional free shipments with no minimum purchase required
- Ambassador level: three additional free shipments with no minimum purchase required
These benefits are available to all those who sign up for a subscription even after enrolling in the program.
In addition, if you reach or exceed the value of £450 with your subscription during the 12 month period, you will receive 200 extra hearts.
8. WHICH POINTS OF SALE PARTICIPATE IN THE PROGRAM?
EUROPE
We would like to remind you that by selecting a country, the price list, the catalogue and the shipping conditions may vary. The orders placed on www.illy.com/en-gb/home will be delivered only within the UK. Please use this menu to choose the country site where you would like to receive your order.