Machine Subscription and Coffee Subscription

Dear Customer,

We are writing to inform you that a new subscription program, tailor-made for you, is now available.

In fact, the Ordergroove subscription program is not available to new customers.

The new program allows you to customize your plan based on your coffee consumption; modify and pause it whenever you want, and receive a coffee machine for a small monthly payment, included in the “Machine and Coffee” plan.

If you wish, you can change your current subscription and switch to the new model today. See the Terms and Conditions here.

If you have a “coffee” subscription, call our Customer Care team and find out how to join and customize the new “Coffee Only” subscription.

If you have a “machine” subscription, you can terminate your current subscription and join the new “Machine and Coffee” plan to receive a new machine.

Call Customer Service at 1-877-469-4559 to learn more.

No longer want to be an illy subscriber? Please note that you can withdraw from your subscription at any time, according to the terms provided in the "Subscription Terms and Conditions" below or by calling Customer Service.

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Coffee Only Subscription - Terms & Conditions

illy a casa Coffee Program Terms and Conditions

*Your introductory shipment will include the complimentary welcome gift of your choice and your coffee selections. illy reserves the right to substitute a welcome gift of equal or greater value. Members may not request gift substitutions. The number of cans and coffee types you choose for your introductory shipment will be the same for all ongoing deliveries.Two can minimum coffee purchase per shipment.

Coffee Savings: 20% savings on coffee orders within subscription program; savings not valid for compatible capsules, gift boxed coffee and coffee purchased outside of subscription.

Shipping Charges: Ground Shipping is free for recurring orders.

Your deliveries will automatically continue at the frequency and quantity you've specified unless we hear otherwise from you. You may cancel your deliveries at any time. Your credit card will be charged with each recurring coffee delivery, plus applicable taxes. Your only obligation is to purchase a minimum of two cans of coffee per shipment. You can customize your program by changing your coffee selections, quantity and delivery frequency any time. You can manage your program online at illyusa.com, or for personal assistance call toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T., or send an email to customer.service@illy.com.

*illy reserves the right to cancel a member’s subscription. Subscription program terms and benefits are subject to change. By joining this subscription program, you agree to all terms and conditions including receiving recurring coffee deliveries. Prices subject to change. Cannot be combined with another offer. While supplies last.

FRANCIS FRANCIS®, ILLY® and illy logo are registered trademarks of illycaffè S.p.A. via Flavia 110-34147 Trieste — Italy. © 2016 illy caffè North America, Inc. All rights reserved. © 2016 Keurig Green Mountain, Inc. Keurig, K-Cup and the K logo are trademarks of Keurig Green Mountain, Inc., used with permission.

Machine and Coffee Subscription - Terms & Conditions

X7.1 Terms and Conditions
1. Your introductory shipment will include your FREE machine, welcome gift and your capsule selections (minimum of four 21 count cans). Welcome gifts may vary; while supplies last. illy reserves the right to substitute a gift of equal or greater value. Members may not request gift substitutions. By accepting delivery of your introductory shipment, the customer confirms the exterior of the product and the conformity of the delivery are acceptable. Any problems to physical integrity, correspondence or completeness of the products received must be reported within 30 working days from receipt of the initial shipment by sending an email to customer.service@illy.com, or by calling 1-877-469-4559.
2. After your introductory shipment, you will continue to receive a minimum of 4 cans of capsules (21 capsules per can) every 2 months for 18 months. Your credit card will be charged with each recurring coffee delivery, plus any applicable taxes (taxes vary by state). Your only obligation is to purchase a minimum of 4 cans of capsules per shipment. You can customize your program by changing your coffee selections and coffee quantity (above the 4 can per shipment minimum ) as often as you wish. You can manage your program online at illyusa.com, or for personal assistance call toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T. You can also contact us by email: customer.service@illy.com. At the end of the 18 month agreement period, you may choose to continue receiving capsule shipments, or you may cancel your deliveries – it’s your choice. Deliveries will continue unless we hear otherwise from you. To cancel your deliveries, call illy Customer Care toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T
3. Returns Process: If not satisfied, customer may return all contents of the introductory shipment including the free machine, welcome gift and coffee within 30 days of receipt of the introductory shipment. Refund/exchange within 30 days of merchandise purchase for a refund less the cost of our shipping & handling to you and the value of complimentary gifts. Customer must first call illy Customer Care toll-free at 1-877-469-4559 for an RMA. Damaged/defective equipment is responsibility of customer after the one year basic warranty period has expired. Capsule Prices: Choose from 14 capsule varieties; while supplies last. Price of capsules range from: $19.00 - $20.00 (21 capsules per can); $16.50 - $17.50 (18 capsules per cube), and $14.00 -$15.00 for individually wrapped capsule singles (14 capsules per pack). Shipping Charges: Members receive free ground shipping for all shipments that meet this offer terms agreement, excluding the introductory shipment including the free machine. A one-time handling fee of $14.95 will be charged on the introductory shipment.
4. Early Termination Penalty: If member cancels program before the 18 month agreement period, or before having paid in full for 9 shipments of 4 cans of capsules per shipment = 36 cans (21 capsules/can), member will be charged 90% of the full retail value of the selected machine: X7.1 Penalty Charge = $265.
5. *Offer valid only for new customers not currently enrolled in the illy a casa capsule machine subscription program. If you are currently enrolled in an illy a casa subscription program and wish to add the free machine subscription program, please call Customer Care at 1-877-469-4559.
6. Program terms, benefits and prices are subject to change. By joining this subscription program, you agree to all program terms and conditions. Cannot be combined with another offer. Prices are subject to change. While supplies last.
X9 Terms and Conditions
1. Your introductory shipment will include your FREE machine, welcome gift and your capsule selections (minimum of four 21 count cans). Welcome gifts may vary; while supplies last. illy reserves the right to substitute a gift of equal or greater value. Members may not request gift substitutions. By accepting delivery of your introductory shipment, the customer confirms the exterior of the product and the conformity of the delivery are acceptable. Any problems to physical integrity, correspondence or completeness of the products received must be reported within 30 working days from receipt of the initial shipment by sending an email to customer.service@illy.com, or by calling 1-877-469-4559.
2. After your introductory shipment, you will continue to receive a minimum of 4 cans of capsules (21 capsules per can) every 2 months for 18 months. Your credit card will be charged with each recurring coffee delivery, plus any applicable taxes (taxes vary by state). Your only obligation is to purchase a minimum of 4 cans of capsules per shipment. You can customize your program by changing your coffee selections and coffee quantity (above the 4 can per shipment minimum ) as often as you wish. You can manage your program online at illyusa.com, or for personal assistance call toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T. You can also contact us by email: customer.service@illy.com. At the end of the 18 month agreement period, you may choose to continue receiving capsule shipments, or you may cancel your deliveries – it’s your choice. Deliveries will continue unless we hear otherwise from you. To cancel your deliveries, call illy Customer Care toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T
3. Returns Process: If not satisfied, customer may return all contents of the introductory shipment including the free machine, welcome gift and coffee within 30 days of receipt of the introductory shipment. Refund/exchange within 30 days of merchandise purchase for a refund less the cost of our shipping & handling to you and the value of complimentary gifts. Customer must first call illy Customer Care toll-free at 1-877-469-4559 for an RMA. Damaged/defective equipment is responsibility of customer after the one year basic warranty period has expired. Capsule Prices: Choose from 14 capsule varieties; while supplies last. Price of capsules range from: $19.00 - $20.00 (21 capsules per can); $16.50 - $17.50 (18 capsules per cube), and $14.00 -$15.00 for individually wrapped capsule singles (14 capsules per pack). Shipping Charges: Members receive free ground shipping for all shipments that meet this offer terms agreement, excluding the introductory shipment including the free machine. A one-time handling fee of $14.95 will be charged on the introductory shipment.
4. Early Termination Penalty: If member cancels program before the 18 month agreement period, or before having paid in full for 9 shipments of 4 cans of capsules per shipment = 36 cans (21 capsules/can), member will be charged 90% of the full retail value of the selected machine: X9 Penalty Charge = $251.
5. Offer valid only for new customers not currently enrolled in the illy a casa capsule machine subscription program. If you are currently enrolled in an illy a casa subscription program and wish to add the free machine subscription program, please call Customer Care at 1-877-469-4559.
6. Program terms, benefits and prices are subject to change. By joining this subscription program, you agree to all program terms and conditions. Cannot be combined with another offer. Prices are subject to change. While supplies last.
Y3.3 Terms and Conditions
1. Your introductory shipment will include your FREE machine, welcome gift and your capsule selections (minimum of four 21 count cans and or iper Coffee Capsule Cubes). Welcome gifts may vary; while supplies last. illy reserves the right to substit a gift of equal or greater value. Members may not request gift substitutions. By accepting delivery of your introductory shipment, customer confirms the exterior of the product and the conformity of the delivery are acceptable. Any problems to physical integrity, correspondence or completeness of the products received must be reported within 30 working days from receipt of the initial shipment by sending an email to customer.service@illy.com, or by calling 1-877-469-4559.
2. After your introductory shipment, you will continue to receive a minimum of 4 cans of capsules (minimum of four 21 count cans a every 2 months for 18 months. Your credit card will be charged with each recurring coffee delivery, plus any applicable taxes (tax per shipment. You can customize your program by changing your coffee selections and coffee quantity (above the 4 can per shipment minimum) as often as you wish. You can manage your program online at illyusa.com, or for personal assistance call toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T. You can also contact us by email: customer.service@illy.com. At the end of the 18 month agreement period, you may choose to continue receiving capsule shipments, or you may cancel your deliveries – it’s your choice. Deliveries will continue unless we hear otherwise from you. To cancel your deliveries, call illy Customer Care toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T
3. Returns Process: If not satisfied, customer may return all contents of the introductory shipment including the free machine, welcome gift and coffee within 30 days of receipt of the introductory shipment. Refund/exchange within 30 days of merchandise purchase for a refund less the cost of our shipping & handling to you and the value of complimentary gifts. Customer must first call illy Customer Care toll-free at 1-877-469-4559 for an RMA. Damaged/defective equipment is responsibility of customer after the one year basic warranty period has expired. Capsule Prices: Choose from 14 capsule varieties; while supplies last. Price of capsules range from: $19.00 - $20.00 (21 capsules per can); $16.50 - $17.50 (18 capsules per cube). Shipping Charges: Members receive free ground shipping for all shipments that meet this offer terms agreement, excluding the introductory shipment including the free machine. A one-time handling fee of $14.95 will be charged on the introductory shipment.
4. Early Termination Penalty: If member cancels program before the 18 month agreement period, or before having paid in full for 9 shipments of 4 cans of capsules per shipment = 36 cans (21 capsules/can), member will be charged 90% of the full retail value of the selected machine: Y3.3 iperEspresso Espresso & Coffee MachinePenalty Charge = $134.
5. *Offer valid only for new customers not currently enrolled in the illy a casa capsule machine subscription program. If you are currently enrolled in an illy a casa subscription program and wish to add the free machine subscription program, please call Customer Care at 1-877-469-4559.
6. Program terms, benefits and prices are subject to change. By joining this subscription program, you agree to all program terms and conditions. Cannot be combined with another offer. Prices are subject to change. While supplies last.
Y5 Terms and Conditions
1. Your introductory shipment will include your FREE machine, welcome gift and your capsule selections (minimum of four 21 count cans). Welcome gifts may vary; while supplies last. illy reserves the right to substitute a gift of equal or greater value. Members may not request gift substitutions. By accepting delivery of your introductory shipment, the customer confirms the exterior of the product and the conformity of the delivery are acceptable. Any problems to physical integrity, correspondence or completeness of the products received must be reported within 30 working days from receipt of the initial shipment by sending an email to customer.service@illy.com, or by calling 1-877-469-4559.
2. After your introductory shipment, you will continue to receive a minimum of 4 cans of capsules (21 capsules per can) every 2 months for 18 months. Your credit card will be charged with each recurring coffee delivery, plus any applicable taxes (taxes vary by state). Your only obligation is to purchase a minimum of 4 cans of capsules per shipment. You can customize your program by changing your coffee selections and coffee quantity (above the 4 can per shipment minimum ) as often as you wish. You can manage your program online at illyusa.com, or for personal assistance call toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T. You can also contact us by email: customer.service@illy.com. At the end of the 18 month agreement period, you may choose to continue receiving capsule shipments, or you may cancel your deliveries – it’s your choice. Deliveries will continue unless we hear otherwise from you. To cancel your deliveries, call illy Customer Care toll free at 1-877-469-4559, Monday through Friday from 9 a.m. to 7 p.m. E.T
3. Returns Process: If not satisfied, customer may return all contents of the introductory shipment including the free machine, welcome gift and coffee within 30 days of receipt of the introductory shipment. Refund/exchange within 30 days of merchandise purchase for a refund less the cost of our shipping & handling to you and the value of complimentary gifts. Customer must first call illy Customer Care toll-free at 1-877-469-4559 for an RMA. Damaged/defective equipment is responsibility of customer after the one year basic warranty period has expired. Capsule Prices: Choose from 14 capsule varieties; while supplies last. Price of capsules range from: $19.00 - $20.00 (21 capsules per can); $16.50 - $17.50 (18 capsules per cube), and $14.00 -$15.00 for individually wrapped capsule singles (14 capsules per pack). Shipping Charges: Members receive free ground shipping for all shipments that meet this offer terms agreement, excluding the introductory shipment including the free machine. A one-time handling fee of $14.95 will be charged on the introductory shipment.
4. Early Termination Penalty: If member cancels program before the 18 month agreement period, or before having paid in full for 9 shipments of 4 cans of capsules per shipment = 36 cans (21 capsules/can), member will be charged 90% of the full retail value of the selected machine: Y5 Duo Penalty Charge = $269.
5. *Offer valid only for new customers not currently enrolled in the illy a casa capsule machine subscription program. If you are currently enrolled in an illy a casa subscription program and wish to add the free machine subscription program, please call Customer Care at 1-877-469-4559.
6. Program terms, benefits and prices are subject to change. By joining this subscription program, you agree to all program terms and conditions. Cannot be combined with another offer. Prices are subject to change. While supplies last.