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Section 1 - Privacy Policy: site’s general rules

Why the present document

The present document describes how personal data of users are processed in this website. Data are processed in compliance with lawfulness and fairness requirements, in compliance with  the applicable regulations and adopting proper security measures to protect data.

Data will be retained for the time required to achieve the purposes of the processing and in compliance with the applicable regulations.

This privacy policy is also intended as a summary notice, pursuant to EU 2016/679 to users of web services of this website to protect personal data that may be accessed electronically on:

www.illy.com/en-us/shop/

the opening page of this website.

This privacy policy is strictly referred  to the present website, not for other websites that users may access by clicking on the relevant links. These websites are independent data controllers (save as for the Company websites) and therefore reference must be made to the relevant policy.

This privacy policy is also based on the recommendation n. 2/2001 that the European Data Protection Authorities – i.e. members of the Working Group set up in line with article 29 of the directive 95/46/EC – adopted on 17 May 2011 to identify a series of minimum standards on online collection of personal data, in particular procedures, time limits and nature of data. Data controller are required to provide users with the relevant information when they visit their web pages irrespective of the aims of the access.

The server hosting the website is located at: Salesforce.com Inc. in one of its data centers in Great Britain.

We remind you that only for technical assistance needs data may be sent to companies outside the European community who are specifically designated as data processors by committing to comply with all the requirements of European legislation. also by signing the appropriate Contractual Clauses indicated by the Data Protection Authority; the data are only a copy of those contained in the European servers and the copy of the same is always available at illycaffè S.p.A..

Please, read all relevant privacy policies in this website.

 

Type of processed data and processing procedures

We inform you that the data will always be processed by illycaffè to comply with an obligation imposed by law, regulation or legislation and to enforce or defend a right of illycaffè. illycaffè may disclose data to public authorities, courts, police, lawyers/attorneys, post offices/shippers, if necessary.

 

Navigation Data

IT systems and software procedures of this website, in the framework of their regular operation, acquires some personal data whose transfer is implicit in the use of Internet communication protocols.

These data are not collected with a view to linking them to their holders. However, these are data that, by their very nature, with processing and cross-reference with data of third parties, may identify users.

This data category includes IP addresses or domain names of computers of users visiting the website, URI (Uniform Resource Identifier) addresses of required resources, the time of the request, the method used to send the request to the server, the size of the obtained file, the numeric code on the reply status of the server (sent, error, etc.) and other requirements of the operative system and the IT environment of users.

These data are used by illycaffè with the exclusive aim of collecting anonymous statistical information on the website use and  to supervise its smooth operation, and they are deleted immediately after processing. Data may be used to determine any liability in the event of IT crimes against the website or, in general, against the Company.

Data may be processed on paper, manually, with IT and electronic means (therefore, illycaffè may file data both on paper and IT support).

 

Data that users provide on a voluntary basis

The optional, explicit and voluntary sending of communications to the addresses of illycaffè S.p.A. (if there is not a special form that must filled out, including references to the relevant privacy policies) requires illycaffè to acquire the sender's address for the relevant reply as well as other personal data included  in the communication (or in the relevant attachments). In this event (without forms that must filled out, including references to the relevant privacy policies), provision of data is not mandatory. However, should data or the relevant address not be provided, the relevant request cannot be fulfilled. By sending of communication, the sender authorises illycaffè to process data with a view to fulfilling the relevant requests.

illycaffè may process data, whether on paper or on IT support, both manually and with other IT or electronic means.

Depending on services requested, users are in any case advised to familiarise themselves with the contents of specific privacy statements as may be found in the various sections of the site

 

Data Controller and Data Protection Officer

he Data Controller is illycaffè S.p.A, having its registered office in via Flavia 110, in Trieste, ph. +39.040.3890.111, fax +39.040.3890.490. There is also a Data Protection Officer available at the email address dpo@illy.com and at the addresses of the Company.

 

Rights

We inform you that the GDPR provides the possibility for the data subject to ask the Data Controller (at the above addresses) to access personal data and to correct or cancel them or limit their processing or to oppose their processing, in addition to the right to data portability, as well as other rights contained in Chapter 3 of the GDPR including the revocation of consent, where provided: the withdrawal of consent does not affect the lawfulness of the processing based on consent given before revocation.


Complaints

The data subject can always lodge a complaint with a supervisory authority whose references can be found on the website www.garanteprivacy.it/web/guest/home/footer/link

 

Legal Basis

The legal basis the legal basis consists of legal obligations (Italian and European laws) as well as the legitimate interests of the Data Controller in the customer-supplier relationship. Furthermore, for the purposes for which consent is provided, the legal basis is the consent itself.

 

Notice and Disclosure Scope

No data from the web service (i.e. the above navigation data) may be notified or disclosed (except for notification to the judiciary or the police, if required).

As for processing based on the relevant forms in the website (i.e. registration), reference is hereby made to the relevant forms and any applicable rules.

The data may be disclosed on behalf of illycaffè, each for own role, to all subjects delegated by illycaffè (administrative staff, staff in charge of public relations also external to the Company, IT staff that can also carry out tasks of system administrators, also external to the Company, marketing staff also external to the Company, interns, Data Processors and their staff, persons in charge of the specific area to which a request is made, site management staff also external to the Company) and to internal and external Data Processors (for example outsourcers in charge of mailing, marketing, administration and maintenance of servers, website administration).

With regard to persons in charge of data processing, please also refer to the specific information contained within the site depending on the required service.

The data provided by the user may be disclosed to the subjects for which there is an obligation pursuant to law or for legitimate interests such as to assert a right of the company in the relevant jurisdiction; data may be disclosed to any carrier/freight forwarder for the dispatch of illycaffè material required; data may be communicated to the categories of persons eventually specified in the specific information in the various sections of the site.


Option to provide data and processing procedures

For a complete information on the processing of the data by illycaffè, we invite you to take vision of all the information contained within the various areas of application of the data and all sections of this privacy policy.

 

Cookies (link to specific document 0)

 

Specific Notices

As already reported, this website includes other specific summary privacy policies in pages on services on request. Reference is hereby made to such privacy policies integrating this privacy policy.

N.B. The consent can only be given by persons over 16 years, if the subject is under 16, he cannot use what is provided for in the purposes for which consent is required (eg. receiving commercial communication, ... ).

This privacy policy is updated as at 25/05/2018. Updates are implemented in the framework of a policy on a steady review of privacy policies and they will be loaded on this page. Previous versions of privacy policies may be obtained by writing to Data Controller (email: dpo@illy.com).

 

Section 2 - Privacy Policy: single integrated registration profile

Privacy policy pursuant to Regulation (EU) 2016/679 (GDPR) and national legislation in force

1.   General information

illycaffè S.p.A. (hereinafter also referred to as the "Company" or "illycaffè") hereby informs you that it will process the data you have provided in the form or after filling your form for the purposes listed in the following paragraphs. illycaffè may only require and process data which are instrumental to achieve the aims of this privacy policy.

2.   Purposes

illycaffè may process data for the following purposes:

  1. to access and make you enjoy the services of illycaffe websites, including interactive, provided in the Terms of Use and in any Terms of purchase contained in the various sections of the site by logging with the same credentials. In some cases it may be required to give any further information that will be processed with your consent where required; among the services there is also the Facebook “Custom Audiences” feature (for further information please refer to: https://www.facebook.com/help/381385302004628;

B.   to carry out advertising communications/information on products-services-initiatives of illycaffè and its partners and market research and/or interviews for the evaluation of product-services of illycaffè, all by illycaffè to the addresses that you provided in the form or other contact details provided later (please note that the sending of SMS/MMS and e-mail will also be in electronically with the help of automated tools);

  1. in order to create, based on the information about the user in possession of illycaffè, a user profile (profiling) including the study of habits and consumer choices also deriving from analysis of the choices of products aimed at specific activities of marketing, promotion, direct marketing and business communications by illycaffè S.p.A., in accordance with the user's specific needs emerged from the profiling and also designed to analyze the choices and consumer habits of customers of illycaffè products. The processing for this purpose will also take place in databases in an automated modality. Can be created a profile both of the individual user and of homogeneous classes of users. In addition, it may also be possible to associate and compare data coming from different databases of illycaffè partners (subsidiaries or affiliates companies of illycaffè S.p.A. resident in the European Union and subsidiaries or affiliates companies of gruppo illycaffè S.p.A. resident in the Union European). Marketing activities, promotion, commercial communications and direct sales will be conducted only if the user has agreed to the processing for this purpose. Consent and provision of data for this purpose are absolutely optional and the user is free to purchase, register without agreeing to the data processing  for this purpose. The only consequence of this lack will be that the user will not be subject to the activities indicated in this point;
  2. to be compliant with the requirements pursuant to the legislation in force, regulations or EU regulations and for legitimate interests such as to assert or defend the rights of the Company in the appropriate offices.

3.   Mandatory nature of the provision

Provision of data for the purposes described in point 2, letter A, of this privacy policy is optional and failure to provide them makes impossible to access and enjoy the services of illycaffè websites (including the impossibility of buying in the shop) with the same credentials. The consent for the purposes described in point 2, letter A, of this privacy policy is always not mandatory, but the lack of it makes impossible to access and possibly enjoy the services of the illycaffè websites (including the impossibility of buying in the shop) with the same credentials.  Provision of data for the purposes described point 2, letter B, of this privacy policy and the relative consent are not mandatory; failure to provide such data and the consent will have not consequences, except that you won’t receive any information (without any consequence on other purposes). Additionally, if you agreed to the data processing for the purposes described in point 2, letter B, of this privacy policy, you may cancel you consent at any time and without having to justify your decision (to unsubscribe) by sending a notice to the Data Controller.

As regards the purposes set out in point 2, letter C of this information, please refer to the same.

Data provision for the purposes described in point 2, letter D, of this privacy policy is necessary; should data not be provided, your request may not be fulfilled and relations may be truncated.

4.   Data recipient categories

Data, collected and processed for the purposes described in point 2, letter A, of this privacy policy will not be disclosed unless provision is made for special services, submitted to specific conditions and for which your explicit consent will be required where necessary. For the purposes indicated in point 2, lett. B and C of this information, the data will not be disclosed. For the purposes of point 2, letter D, of this privacy policy, illycaffè may disclose data to lawyers, solicitors, public authorities, the judiciary, the police, the post office (as the address is visible when sending any written material). illycaffè will only disclose data which are essential for the achievement of each of the aims of the privacy policy. The data may be disclosed on behalf of illycaffè, each for own role, to all subjects delegated by illycaffè (legal staff also external to the Company, marketing staff also external to the Company, staff in charge of the website also external to the Company - such as legal advisors, IT experts that may also perform the role of system administrators, and appointed as such, quality service staff and staff in charge of the administration of the website – IT system staff which may also be system administrators, and which are appointed as such, external relations staff also external to the Company, staff in charge of mailing and enveloping also external to the Company, internal auditors, trainees, staff of internal and external data processors) and to internal and external data processors (such as enveloping and shipping companies, IT outsourcers, marketing companies and more in general consultants performing instrumental activities such as legal and communication advisors).

5.   Data retention

Data will be retained by illycaffè for the entire period necessary for the pursuit of the purposes contained in this information. The data retention period is as follows:

in any case, all data may be retained for a period necessary to assert or defend a company right according to Italian and European regulations.

6.   Data Controller and Data Protection Officer

The Data Controller is illycaffè S.p.A., having its registered office in via Flavia 110, Trieste, phone number +39.040.3890.111, fax number +39.040.3890.490, e-mail: infoprivacy@illy.com. There is also a Data Protection Officer available at the email address dpo@illy.com and at the addresses of the Company.

7.   Rights

We inform you that the GDPR provides the possibility for the data subject to ask the Data Controller (at the above addresses) to access personal data and to correct or cancel them or limit their processing or to oppose their processing, in addition to the right to data portability, as well as other rights contained in Chapter 3 of the GDPR including the revocation of consent, where provided: the withdrawal of consent does not affect the lawfulness of the processing based on consent given before revocation.

8.   Complaints

The data subject can always lodge a complaint with a supervisory authority whose references can be found on the website www.garanteprivacy.it/web/guest/home/footer/link.

9.   Legal Basis

The legal basis the legal basis consists of legal obligations (Italian and European laws) as well as the legitimate interests of the Data Controller in the customer-supplier relationship. Furthermore, for the purposes for which consent is provided, the legal basis is the consent itself.

  1. Profiling

The processing of data for the purposes referred to in point 2 lett. C of this privacy policy  can be considered profiling. Profiling is based on consumer data in order to better understand his consumption habits and direct his purchases with targeted communications. The data are extracted and processed through software that create a consumption profile consisting in the indication of the actions carried out (adherence to an event, accessions to particular initiatives, purchase of certain products) and in the analysis of particular characteristics that can make better understand the customer category (eg age). This processing, however, does not constitute a particular risk for the data subject considered the type of data processed that does not enter the personal sphere of the subject and the purposes of profiling.

  1. Processing procedures

Data may be processed on paper, manually, with IT and electronic means (therefore, illycaffè may file data both on paper and IT support). illycaffè has implemented safety measures to prevent any data loss, illegal use of data, misuse or unauthorised access. Data will be retained and processed by illycaffè in compliance with its confidentiality requirements and with the applicable local provisions (i.e. in compliance with the principles of fairness, lawfulness, transparency, and protection of the confidentiality and the rights of those concerned) strictly in line with the aims set forth in this privacy policy. Data will be processed by illycaffè exclusively to achieve the aims described in this privacy policy. Data will be filed at illycaffè S.p.A. offices in Europe and at the appointed data processors (as well as third parties who receive data as independent data controllers as described in point 4 of this privacy policy). Data will be entered in databases, including IT databases. We remind you that only for technical assistance needs data may be sent to companies outside the European community who are specifically designated as data processors by committing to comply with all the requirements of European legislation. also by signing the appropriate Contractual Clauses indicated by the Data Protection Authority; the data are only a copy of those contained in the European servers and the copy of the same is always available at illycaffè S.p.A..

N.B. The consent can only be given by persons over 16 years, if the subject is under 16, he cannot use what is provided for in the purposes for which consent is required (eg. receiving commercial communication, profiling,... ).

This privacy policy is updated as at 25/05/2018. Such update is carried out inside of policy of constant review of the informative ones. The versions of the previous policy statements are available writing to Data Controller (email dpo@illy.com).

 

Section 3 – Privacy policy: order flow (without adding data in Address Book) or as a guest

Privacy policy for Consumers in the United States

Overview

illycaffè S.p.A. and its subsidiaries (“illycaffè”) are committed to protecting your privacy. In order to provide you with the best information and services and a more personalized browsing or shopping experience, we may collect information about your visit to our websites, mobile sites and mobile apps (“Sites”). This Privacy Policy explains our online information collection practices and how we use and share the information we collect. This Privacy Policy applies only to visitors and customers in the United States.

The Information We Collect

Active Information Collection

When you shop on our Sites, sign up for our mailing list or online newsletter, participate in an online forum, community or message board, write a rating or review of a product, participate in any sweepstakes or other promotion on our website, or otherwise contact us, we may collect certain personal information such as your name, e-mail address, mailing address, phone number, credit card information and other information you may voluntarily submit. From time to time we may also receive information about you from other sources and add it to the data previously collected about you.

Passive Information Collection

As you navigate through our Sites and/or receive emails in connection with our Sites, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, including, without limitation, those described below:

Cookies

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies do not contain any personal information, but they do enable you to enjoy special features and an enhanced web experience by tracking your personal preferences. Because cookies are required for checkout, and to take advantage of store features that require login, we recommend that you leave them turned on. If you wish to prevent your browser from accepting cookies, however, or be notified when a new one is received, look under the “help” menu on your browser’s tool bar. Some of our web pages may also contain small electronic images known as web beacons, clear GIFs or single-pixel GIFs. These images are placed on a web page to collect non personally-identifiable data such as counting the number of users who have visited the page or acted upon a promotional message.

For more information on the cookies that this website uses, please see here.

IP Addresses and Automatic Information

We collect information that is automatically provided by your web browser, such as your IP address, the page served, the time, the source of the request, the type of browser making the request and the preceding page view and other information that is automatically sent to us by your web browser. We use this data to help us analyze how visitors arrive at and use our Sites.

How We Use Collected Information

Personally identifiable information you provide may be used to fulfill your shopping order, to respond to your requests for information and services, and to offer you products, services, contests, surveys and information we think may be of value to you. We may also, from time to time, extend selected offers or promotional information on behalf of one of our partners, but we do not sell or rent your personal information to third parties.

Non-personally identifiable information we collect may be used to optimize the design of our Sites, enhance the user experience and provide demographic information about our users.

Both personally and non-personally identifiable information may be disclosed on behalf of illycaffè to our agents, such as external marketing, legal, administrative and IT service providers. These service providers will be required to use and disclose data solely in connection with the performance of their services for illycaffè. Your information may also be used by us for compliance and legal considerations, auditing, security and fraud prevention, preserving or defending our legal rights, or other purposes consistent with the context of our collection of your information. We reserve the right to disclose any information without notice or consent in response to a legal request, regulation or subpoena, or where we believe it is necessary to take action regarding suspected illegal activities or fraud or to protect the integrity of our Sites or the safety of our visitors.

If we buy, merge, reorganize or sell all or any part of our business, your information may be disclosed or transferred as part of the transaction. Any acquirer would be required to honor our privacy policy.

Security

The security of information you provide to us is of utmost concern. We have also put in place reasonable and appropriate physical, electronic and administrative safeguards intended to protect your personal data; however, of course, we cannot guarantee that your communications with our Sites will not be unlawfully intercepted or accessed by third parties.

How You Can Change Your Information and Notification Preferences

You can, at any time, update or modify your personal information and preferences regarding email, newsletter or mail. Registered customers can update or modify personal information online by using the ‘manage my account’ feature after logging in.

You may also contact illy directly to review, update or request deletion of your personal information.

By e-mail: Send a request to customer.service@illy.com

By Phone: Call toll-free 877-4MY-ILLY (877-469-4559) Monday through Friday between 9:00 am and 7:00 pm E.S.T.

Data Conservation

The data we collect will be processed in the USA, in accordance with U.S. law. The U.S. users’ data processed by illy caffè North America Inc. will also be conserved in Italy through illycaffè S.p.A. (representative in European area and Data Processor for security measures) that delegates for application security measures Salesforce.com Inc..

Salesforce.com Inc. retains data in the server located in Great Britain.

They will simply conserve the data in accordance with EU 2016/679 adopting appropriate security measures and they will not communicate the data to a third party (with the exception of eventual obligatory communications in accordance with law or communication required to enforce or defend a right of illy caffè North America Inc., for which the data can always be processed). In order to exercise your rights in accordance with EU 2016/679 (available in the web site www.garanteprivacy.it), please e-mail at dpo@illy.com. The provision of data is optional and without it is impossible to register or shop on our Sites. The Data Controller is illy caffè North America Inc.

Third-Party Ad Serving & Audience and Traffic Measurement Services

Our Sites may use third party network advertisers to serve the advertisements you see. Network advertisers are third parties that display advertisements based on your visits to our Sites and other websites you have visited. Third-party ad serving enables us to target advertisements to you for products or websites you might be interested in.

Our Sites are in compliance with the Ad Choices Self-Regulatory Program for Online Behavioral Advertising. The goal of Ad Choices is to provide you with information about how online advertising works and the choices you have.

You may visit the http://www.aboutads.info/choices page to learn more about online behavioral advertising and to see your opt-out choices from companies that are participants in the Self-Regulatory Program for Online Behavioral Advertising.

Please note that if you choose to opt out, you will still see ads, but these ads will not be customized based on your interests generated from your visits over time and across different websites. In addition, the preferences you select on the http://www.aboutads.info/choices page may not apply to mobile devices. Due to the differences between using apps and websites on mobile devices, opt-outs will need to be set for both browsers and apps.

To find out more information click here

Do Not Track Signal

Some browsers have incorporated a Do Not Track (DNT) feature. These features, when turned on, send a signal that you prefer that the website you are visiting not collect and use data regarding your online searching and browsing activities. As there is not yet a common understanding on how to interpret the DNT signal, we currently do not respond to DNT signals on our site.

Children’s Information

We are committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personal data from children under age 13. If you become aware that we have collected personal data from a child without parental consent, please notify us promptly at customer.service@illy.com. If we become aware that a child under age 13 has provided us with personal data without parental consent, we will take steps to remove such personal data.

Changes to Privacy Policy

From time to time we may update or refine this Privacy Policy. We encourage you to review our policy periodically on our web site.

Note about my data

I am aware that by creating an account on the US e-shop, I am authorizing that my data be stored by illycaffè S.p.A. and transferred to illy caffè North America.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, our customers who are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact the following with such request:

illycaffè
800 Westchester Ave., Suite 440

Rye Brook, New York 10573

Attn: Customer Care Manager – California Privacy Compliance

 

Section 4 - Privacy Policy: order flow (with data added in Address Book)

If you proceed to the e-shop registration (purpose specified in point 2 lett. A of French, Italian and Chinese information), the registration data will be processed by illycaffè S.p.A. (in the offices of Italy, Spain, Germany, Netherlands, Austria) and by illycaffè France s.a.s., illy caffè North America Inc. and illycaffè Shanghai Co. Ltd. and this is because you can always buy in more nations and with the recording you will not have to retype all the data every time (but only a few) where you want to buy in another country not one from which you register. At the time of purchase then, depending on the state in which you buy, the processing for the purposes arising from the purchase contract and then also to provide administrative, accounting and order management, will be made upon the nation in which the order was made. Below there are the information of illy caffé North America Inc., illycaffè S.p.A. and illycaffè France s.a.s. under the European laws on the processing of personal data, illycaffè Shanghai Co. Ltd. 

illycaffè S.p.A., illycaffè France s.a.s. , illy caffé North America Inc. and illycaffè Shanghai Co. Ltd.  are Data Controller.

 

Privacy policy for Consumers in the United States

Overview

illycaffè S.p.A. and its subsidiaries (“illycaffè”) are committed to protecting your privacy. In order to provide you with the best information and services and a more personalized browsing or shopping experience, we may collect information about your visit to our websites, mobile sites and mobile apps (“Sites”). This Privacy Policy explains our online information collection practices and how we use and share the information we collect. This Privacy Policy applies only to visitors and customers in the United States.

The Information We Collect

Active Information Collection

When you shop on our Sites, sign up for our mailing list or online newsletter, participate in an online forum, community or message board, write a rating or review of a product, participate in any sweepstakes or other promotion on our website, or otherwise contact us, we may collect certain personal information such as your name, e-mail address, mailing address, phone number, credit card information and other information you may voluntarily submit. From time to time we may also receive information about you from other sources and add it to the data previously collected about you.

Passive Information Collection

As you navigate through our Sites and/or receive emails in connection with our Sites, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, including, without limitation, those described below:

Cookies

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies do not contain any personal information, but they do enable you to enjoy special features and an enhanced web experience by tracking your personal preferences. Because cookies are required for checkout, and to take advantage of store features that require login, we recommend that you leave them turned on. If you wish to prevent your browser from accepting cookies, however, or be notified when a new one is received, look under the “help” menu on your browser’s tool bar. Some of our web pages may also contain small electronic images known as web beacons, clear GIFs or single-pixel GIFs. These images are placed on a web page to collect non personally-identifiable data such as counting the number of users who have visited the page or acted upon a promotional message.

For more information on the cookies that this website uses, please see here.

IP Addresses and Automatic Information

We collect information that is automatically provided by your web browser, such as your IP address, the page served, the time, the source of the request, the type of browser making the request and the preceding page view and other information that is automatically sent to us by your web browser. We use this data to help us analyze how visitors arrive at and use our Sites.

How We Use Collected Information

Personally identifiable information you provide may be used to fulfill your shopping order, to respond to your requests for information and services, and to offer you products, services, contests, surveys and information we think may be of value to you. We may also, from time to time, extend selected offers or promotional information on behalf of one of our partners, but we do not sell or rent your personal information to third parties.

Non-personally identifiable information we collect may be used to optimize the design of our Sites, enhance the user experience and provide demographic information about our users.

Both personally and non-personally identifiable information may be disclosed on behalf of illycaffè to our agents, such as external marketing, legal, administrative and IT service providers. These service providers will be required to use and disclose data solely in connection with the performance of their services for illycaffè. Your information may also be used by us for compliance and legal considerations, auditing, security and fraud prevention, preserving or defending our legal rights, or other purposes consistent with the context of our collection of your information. We reserve the right to disclose any information without notice or consent in response to a legal request, regulation or subpoena, or where we believe it is necessary to take action regarding suspected illegal activities or fraud or to protect the integrity of our Sites or the safety of our visitors.

If we buy, merge, reorganize or sell all or any part of our business, your information may be disclosed or transferred as part of the transaction. Any acquirer would be required to honor our privacy policy.

Security

The security of information you provide to us is of utmost concern. We have also put in place reasonable and appropriate physical, electronic and administrative safeguards intended to protect your personal data; however, of course, we cannot guarantee that your communications with our Sites will not be unlawfully intercepted or accessed by third parties.

How You Can Change Your Information and Notification Preferences

You can, at any time, update or modify your personal information and preferences regarding email, newsletter or mail. Registered customers can update or modify personal information online by using the ‘manage my account’ feature after logging in.

You may also contact illy directly to review, update or request deletion of your personal information.

By e-mail: Send a request to customer.service@illy.com

By Phone: Call toll-free 877-4MY-ILLY (877-469-4559) Monday through Friday between 9:00 am and 7:00 pm E.S.T.

Data Conservation

The data we collect will be processed in the USA, in accordance with U.S. law. The U.S. users’ data processed by illy caffè North America Inc. will also be conserved in Italy through illycaffè S.p.A. (representative in European area and Data Processor for security measures) that delegates for application security measures Salesforce.com Inc..

Salesforce.com Inc. retains data in the server located in Great Britain.

They will simply conserve the data in accordance with EU 2016/679 adopting appropriate security measures and they will not communicate the data to a third party (with the exception of eventual obligatory communications in accordance with law or communication required to enforce or defend a right of illy caffè North America Inc., for which the data can always be processed). In order to exercise your rights in accordance with EU 2016/679 (available in the web site www.garanteprivacy.it), please e-mail at dpo@illy.com. The provision of data is optional and without it is impossible to register or shop on our Sites. The Data Controller is illy caffè North America Inc.

Third-Party Ad Serving & Audience and Traffic Measurement Services

Our Sites may use third party network advertisers to serve the advertisements you see. Network advertisers are third parties that display advertisements based on your visits to our Sites and other websites you have visited. Third-party ad serving enables us to target advertisements to you for products or websites you might be interested in.

Our Sites are in compliance with the Ad Choices Self-Regulatory Program for Online Behavioral Advertising. The goal of Ad Choices is to provide you with information about how online advertising works and the choices you have.

You may visit the http://www.aboutads.info/choices page to learn more about online behavioral advertising and to see your opt-out choices from companies that are participants in the Self-Regulatory Program for Online Behavioral Advertising.

Please note that if you choose to opt out, you will still see ads, but these ads will not be customized based on your interests generated from your visits over time and across different websites. In addition, the preferences you select on the http://www.aboutads.info/choices page may not apply to mobile devices. Due to the differences between using apps and websites on mobile devices, opt-outs will need to be set for both browsers and apps.

To find out more information click here

Do Not Track Signal

Some browsers have incorporated a Do Not Track (DNT) feature. These features, when turned on, send a signal that you prefer that the website you are visiting not collect and use data regarding your online searching and browsing activities. As there is not yet a common understanding on how to interpret the DNT signal, we currently do not respond to DNT signals on our site.

Children’s Information

We are committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personal data from children under age 13. If you become aware that we have collected personal data from a child without parental consent, please notify us promptly at customer.service@illy.com. If we become aware that a child under age 13 has provided us with personal data without parental consent, we will take steps to remove such personal data.

Changes to Privacy Policy

From time to time we may update or refine this Privacy Policy. We encourage you to review our policy periodically on our web site.

Note about my data

I am aware that by creating an account on the US e-shop, I am authorizing that my data be stored by illycaffè S.p.A. and transferred to illy caffè North America.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, our customers who are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact the following with such request:

Illycaffè
800 Westchester Ave., Suite 440

Rye Brook, New York 10573

Attn: Customer Care Manager – California Privacy Compliance

 

Privacy Policy statement for illycaffè S.p.A. (for Italy, Spain, Germany, Netherlands, Austria) (link to specific document A)

Privacy Policy statement for illycaffè France s.a.s. (for France and Belgium) (link to specific document B)

Privacy Policy statement for illycaffè Shanghai Co. Ltd (link to specific document C)

 

ONE LAST STEP

Thanks for setting up a new password on illy.com for the UK.

One final step, before you can start ordering illy coffee and other goodies.
At illy/Euro Food Brands, the security of your account details is of the utmost importance.
You can review your account settings at any time.
If you have any questions or problems, please give the office team a call on 01604 821 234 and we will be happy to help.