Returns & Replacements


We offer a 30-day satisfaction guarantee. If for any reason you are not happy with your purchase, you may return the products(s) within 30 days of receiving the order for a full refund of the merchandise cost.


How to Process a Return:


      Step 1: Call Customer Care at 1-877-469-4559

      Step 2: Fill out the back of your packing slip to let us know if this is a refund or replacement.

       Step 3: Box up your items and adhere the return label from your packing slip to your package (shipping rates apply). 

       Step 4: Purchase shipping and deliver to your local Fedex, UPS, or USPS dropoff location - be sure to get shipping confirmation. 

       Step 5: All refunds will be processed in approximately 10 days after we receive the returned goods.  



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One final step, before you can start ordering illy coffee and other goodies.
At illy/Euro Food Brands, the security of your account details is of the utmost importance.
You can review your account settings at any time.
If you have any questions or problems, please give the office team a call on 01604 821 234 and we will be happy to help.