Under normal conditions, when merchandise is in stock, orders shipped by ground delivery within the continental U.S will arrive in approximately 8 to 10 business days. Shipments can be made within the United States only. We are not able to ship to APO addresses. To ensure 2nd day and next day delivery, orders must be placed by noon EST. All orders placed after noon EST will be processed the following business day.
Standard ground shipping is complimentary for coffee orders $75 or more. For coffee orders less than $75, shipping charges will apply, as per the rate table below.
|Order Total||Ground||Second Day Air||Next Day Air|
|$1 - $14.99||$7.95||$18.95||$30.95|
|$15.00 - $29.99||$8.95||$20.95||$31.95|
|$30.00 - $55.99||$9.95||$22.95||$32.95|
|$56.00 - $65.99||$11.95||$24.95||$34.95|
|$66.00 - $74.99||$14.95||$25.95||$37.95|
|$75.00 - $89.99||$16.95||$26.95||$40.95|
|$90.00 - $149.99||$18.95||$28.95||$43.95|
Next business day air and two-day air shipping options are available on most items for an additional charge (see shipping rate chart).
To contact us regarding the status of an order, please send an email to firstname.lastname@example.org or call us toll-free at 1-877-4MY-ILLY (877-469-4559) Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. EST.
To contact illy regarding the status of an order, or with questions about our merchandise, or for help with business needs. For your added convenience, our dedicated Customer Care Specialists are available to personally assist you with all your needs Monday through Friday from 9am EST to 7pm EST.