A team of professionals dedicated to achieving your objectives, available to help every day.
From coffee shops to restaurants, patisseries to hotels, whatever your business, and whatever stage of development it has reached, when we start to work together, your dream becomes ours too. illy’s operational organization provides our partners with a complete service that responds to all their specific needs of their individual businesses.
Thanks to the skills and experience of a great team of experts in the fields of coffee and hospitality who are always at your side, you will become much stronger and your business will grow even faster.
You can rely on your illy agent for the commercial aspects of your business and on the Quality Promoter for technical support, and you can count on the Customer Care dedicated exclusively to professionals.
The entire company is ready to assist you: alongside our “front line” staff, there are many other professionals at illy who can support and help develop your business: promotional activities, set up and personalization of your sales point (trade marketing), financial and administrational management (administration), high level, specific and on-going training (Università del Caffè), and correct and timely supply of goods (logistics and sales team). This is how the entire company makes every project or initiative possible.
You can benefit from constant support before, during and after the opening of your establishment thanks to the coordination of your Franchise Manager. The specialised team that manages these collaborations includes the Design&Engineering team, that follow the architectural and aesthetic development of the project, Food&Beverage, to help select the perfect offer and marketing, for all the communication and promotional activities.
Furthermore, the quality and training departments respectively provide the skills necessary to constantly monitor the quality of products and services, and a program of tailor-made training by the Università del Caffè, as well as an exclusive on-line platform to keep your professional training up to date.
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