PRIVACY

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Policy Privacy "Open with illy"

Privacy policy statement pursuant to article 13 of the Italian Legislative Decree no. 196/03

illycaffè S.p.A. (hereinafter also referred to as the "Company" or "illycaffè") hereby informs you that it will process your personal data that you have provided in the form or after filing your form for the purposes listed in the following paragraphs. illycaffè may only require and process data which are instrumental to achieve the aims of this privacy policy.

  1. Data may be processed on paper, manually, with IT and electronic means (therefore, illycaffè may file data both on paper and IT support). illycaffè has implemented safety measures to prevent any data loss, illegal use of data, misuse or unauthorised access. illycaffè will retain and processed data in compliance with its confidentiality requirements and with the applicable local provisions (in compliance with the principles of fairness, lawfulness, transparency, and confidentiality and the rights of those concerned) strictly in line with the aims of this privacy policy. illycaffè will process data exclusively to achieve the aims set forth in this privacy policy. Data will be filed at illycaffè S.p.A. and at the appointed data processors (as well as third parties who receive data as specified in point 4 of this privacy policy). Data will be entered in databases, including IT databases.
  2. illycaffè may process data for the following purposes:
    1. to comply with your information request and to contact you by the Customer Care;
    2. to comply with the requirements pursuant to the legislation in force, regulations or EU regulations and to assert or defend illycaffè rights in the relevant courts; in this framework, consent is not mandatory, as such processing may also occur without the consent of users pursuant to article 24, point a, f of the Italian Legislative Decree no. 196/03.
  3. Provision of data for the purposes under point 2, letter A of the privacy policy is optional. However, should you not provide data marked with an asterisk, your request will not be fulfilled and to contact you by the Customer Care. Failure to provide other data will have no consequences, except that such data may not be used to fulfil your request. The consent for the purposes under point 2, letter A of this privacy policy is optional. However, the lack of it involves that your request will not be fulfilled and you will not be contacted by the Customer Care. Data specified in point 2, letter B of this privacy policy are necessary and, should these data not be provided, your request may not be fulfilled, you will not be contacted by the Customer Care and any further relations may be truncated.
  4. illycaffè may disclose collected and processed data for the purpose described in point 2, letter A, above, to couriers/shippers. For the purposes of point 2, letter B, of this privacy policy, illycaffè may disclose data to lawyers, solicitors, public authorities, the judiciary, the police, the post office (as the address is visible for the sending of any written material). illycaffè will only disclose data which are essential to achieve each of the aims of the privacy policy. The data can also be disclosed if the request involves distributors and/or other illycaffè companies even outside of the European Community to such distributors and/or companies if it is necessary to process the request.
  5. The data may be disclosed on behalf of illycaffè to all parties appointed as persons in charge of the processing by illycaffè (Customer Care staff, agents also external to the Company, area managers also external to the Company, administrative staff, legal staff, also external to the Company, marketing staff also external to the Company, staff in charge of the website also external to the Company, advisors also external to the Company – such as legal advisors, IT experts that may also perform the role of system administrators, quality service staff and staff in charge of the administration of the website – IT staff that may also perform the role of system administrators, external relations staff also external to the Company, mailing and enveloping staff also external to the Company, internal auditors, interns), to data processors (appointed by the Company), also external to the Company (such as enveloping and mailing companies, IT outsourcers, marketing companies and more in general consultants performing instrumental activities such as legal and communication advisors) as well as the Data Processor described in point 8 of this privacy policy. External data processors will process data either directly or through their providers which are in charge of data processing on behalf of illycaffè, performing the same tasks as data processors as well as the administration/maintenance of processors/servers of external data processors hosting illycaffè data. Data processors and providers in charge of processing will retain data insofar it is necessary to perform the tasks assigned by illycaffè by only performing the actions needed to implement such tasks.
  6. Data will be retained for the time required to achieve the aims of the processing and in compliance with the applicable regulations.
  7. The Data Controller is illycaffè S.p.A., having its registered office in via Flavia 110, Trieste, phone number +39.040.3890.111, fax number +39.040.3890.490, E-mail: infoprivacy@illy.com.
  8. The Data Processor that you may contact to exercise your rights –article 7 of the Italian Legislative Decree no. 196/03 and to obtain a complete and updated list of the other data processors is the Corporate Human Resources, Organization,  Processes and IT Director, domiciled for office at illycaffè S.p.A. (any notice in writing must be sent “to the attention of the Data Processor, the Corporate Human Resources, Organization,  Processes and IT Director”, with “privacy” as its subject). Any changes in the above data processor and any other updates of this privacy policy will be published in the "privacy policy" page of the website www.illy.com. Therefore, please visit the website, without prejudice for the option to require information also pursuant to article 9 of the Italian Legislative Decree n 196/03. Any query and request (including queries pursuant to article 7 of the Italian Legislative Decree no. 196/03) on data processing may also be sent to “to the attention of the Data Processor, the Corporate Human Resources, Organization,  Processes and IT Director”.
  9. Please, note that, pursuant to article 7 of the Italian Legislative Decree no.196/2003, some special rights are assigned to the holders of personal data. Rights are reported hereunder. Rights are the following:
  1. A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form.
  2. A data subject shall have the right to be informed
    1. of the source of the personal data;
    2. of the purposes and methods of the processing;
    3. of the logic applied to the processing, if the latter is carried out with the help of electronic means;
    4. of the identification data concerning data controller, data processors and the representative designated as per Section 5(2); 
    5. of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
  3. A data subject shall have the right to obtain
    1. updating, rectification or, where interested therein, integration of the data;
    2. erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
    3. certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
  4. A data subject shall have the right to object, in whole or in part,
    1. on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
    2. to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.

Information updated on 16 December 2015.