If it has been over 30 days since you purchased your machine from illy, please call the following manufacturer numbers toll-free for service instructions: Please call toll free number: Pasquini 213-739-0480
Francis Francis 877-854-4141
Gaggia 888-389-4123
Kitchenaid 800-541-6390
Pony 877-455-9347
Delonghi 800-322-3848
Cuisinart 800-726-0190
Krups 800-526-5377
Bosch 866-442-6724
Mazzer 877-455-9347
Rancilio 888-411-5282
Bodum 800-232-6386
Saeco 800-933-7876

What is Covered:
This warranty covers any defect in materials or workmanship, with exceptions stated below.

How Long Coverage Lasts:
This warranty is valid for one year from the purchase of your machine (verified by sales receipt). Coverage terminates if you sell or otherwise transfer the machine. While necessary maintenance or repairs on your espresso/cappuccino machine can be performed by any company, we recommend that you use only our Authorized Service Center at 877-854-4141 or ffservice@illy.com. Improper or incorrectly performed maintenance or repair voids this warranty.

What is Not Covered:
This warranty does not cover instances of misuse or abuse, including the lack of regular maintenance and de-scaling as specified by the manufacturer, or when machine is used for purposes other than specified (home espresso / cappuccino machine). This warranty does not cover any machine which is taken outside of the United States or Canada.

What FrancisFrancis Will Do:
FrancisFrancis will replace any machine found to be defective, in materials or workmanship, during the original Limited Warranty period. The replacement machine will be a new or refurbished machine, chosen at the sole discretion of FrancisFrancis, and will be at least functionally equivalent to the original machine. However, the same model, style and color as the original machine is not guaranteed. In the event that a replacement machine is not available, FrancisFrancis shall repair and return the original machine, or you may purchase a newer model at a discounted price to be offered by FrancisFrancis. No additional warranties, of any type (expressed, implied, merchantability, fitness for a particular purpose or non-infringement), shall apply to any replacement or repaired machine.

How to Get Service:
Contact our technical service center at 877-854-4141 or e-mail us at ffservice@illy.com . A Customer Care Representative will help you take any steps necessary to correct problems covered by this warranty, that may include sending the machine to our Authorized Warranty Service Center. In order to be eligible for service under this warranty, you must fill out and send in the warranty card attached below, or otherwise provide this information to the Customer Care Representative at our authorized service center. A copy of the purchase receipt must be presented at the time of service request. Alaska & Hawaii owners must pay all shipping on warranty repair service.

How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

We recommend using Cleancaf powder once a month and Cafiza powder to clean the head of the machine and handle (coffee residue tends to build up under the metal screen in the handle). You may need to decalcify more or less often depending on how frequently you use your machine and the mineral composition of the water you are using. Visit this link to buy online.
Visit this link to buy machine cleaners online.

The steam wand is very sensitive and any milk residue left after steaming milk can cause a problem if the wand isn't cleaned immediately after each use. To clean a clogged wand, first try running machine cleaner through the machine and steam arm. If that doesn't do the trick, you can try soaking the wand in boiling water with a little cleaning solution dissolved in it. You can also try using a pin to dislodge any solid milk plugs. After soaking the wand, run hot water through it if your machine has a hot water mode, otherwise run steam through it, being careful not to burn yourself.

Any espresso machines that is E.S.E. compatible can use illy E.S.E. servings (pods). Many machines have E.S.E. pod handles that can be purchased from the machine manufacturer if the machine did not come with an E.S.E. handle.

Some of our home espresso machines, are made in Italy (example: the Francis Francis X1) and others are made in China (examples: Y1 and X7). In both cases, it's our intention to deliver the highest quality machines to our customers. Each machine undergoes rigorous testing to ensure it meets our exacting quality standards to produce the highest quality espresso.

illy art collections are produced as signed and numbered limited editions. Once a collection is sold out, it is no longer available for sale. illy Collections are widely collected throughout the world and many collectors are willing to sell or trade past collections.

illy Art Collections are sold as complete signed and numbered sets, therefore it is not possible to replace a single cup.

All Collections currently available for sale are posted in the Artist Cups section of the illy e-store. You may have seen a cup from an older collection in the restaurant, or one that was released to restaurants only.

Visit this link. illy Art Collection

To contact illy regarding the status of an order, or with questions about our merchandise, please send an email to customer.service@illyusa.com or call us toll-free at 1-877-4MY-ILLY (877-469-4559) Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. E.S.T. Please have your order number handy to help us serve you better. For company and all other inquiries, email info@illyusa.com.

If for any reason you are not satisfied with your order, you may return the merchandise within 30 days of purchase for a refund or exchange. Refunds will be made to the original credit card used to make the purchase. To ensure proper credit, the original packing slip must be returned with the merchandise. Shipping charges are not refundable. For machine returns: Please call illy's Customer Care Center at 1-877-4MY-ILLY (877-469-4559) to obtain a ""return authorization."" Machine and grinder kit purchases will be refunded less the cost of shipping, handling and the value of complimentary kit items (such as coffee and cups). Ship merchandise to: Returns Fulfillment Center – illy caffe’ NA 9756 International Boulevard Cincinnati, Ohio 45246

Three shipping options are available: ground, next-business-day air and two-day air. Shipments can be made within the United States only. Shipments can not be made to PO or APO addresses.

Under normal conditions when merchandise is in stock, orders will be received within seven to ten business days. Ground Shipping is free of charge for coffee totaling $75 or more. Please note that free shipping applies only to the coffee portion of an order when the coffee cost is $75 or more. All other orders will be charged according to the Shipping Fee Chart.

Next Day Air: Orders placed by 12:00 noon E.T. will be shipped for receipt the next business day. See Shipping Fee Chart for fees. Second Day Air: Orders placed by 12:00 noon E.T. will be shipped for receipt within two business days. See Shipping Fee Chart for fees.

When you place an order or provide us with information, the data is kept safe and secure through encoding with SSL technology, an encryption protocol that protects information as it travels over the Internet.

illy is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. To process and fulfill your order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. We will never sell or give this information to a third party. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new illy services and programs we think you'll find valuable and select offers from our partners. You may opt-out of these notifications at any time by contacting illy Customer Care.

Espresso preparation requires a very evenly ground fine grind coffee almost a powder. We recommend our Ground Coffee for Eepresso or grinding illy Whole Bean Coffee in a quality burr grinder set to fine/espresso grind. For more details on how to prepare a perfect espresso, visit this link.

Each E.S.E. serving contains 7 grams of coffee; the exact amount needed for a 1 oz. shot of espresso. Do not re-use pods. 1. Switch on the E.S.E. espresso machine and let it heat. For the best results, we suggest you warm the cups as well. 2. Place the E.S.E. serving in the specially designed filter holder with the writing facing up. It is very important to handle the E.S.E. pod as little as possible and only by its edges, as the oils from your skin can compromise the quality. It is especially important not to touch the coffee area of the pod. Place the filter holder in its housing and switch on. Allow the water to run through it for about 20 seconds. 3. At the end of this step, remove used serving, and reinsert the filter holder.

Auto-drip coffeemakers work best with a medium grind coffee and illy ground coffee for drip coffeemakers is specially ground for this preparation method. Alternatively, you can grind whole bean coffee using a medium/drip setting in a high-quality burr grinder. For more details on how to prepare perfect drip coffee, visit this link.

For French press preparation use illy ground coffee for drip coffeemakers. The grind is courser than that used for espresso and is optimal for both drip coffeemakers and French press. To see step by step instructions on French press preparation, visit this link.

Moka pot stovetop coffee preparation requires a grind courser than espresso but less course than drip and French press. illy Moka grind is ground specifically to work with moka pots to yield optimal results. To see step by step instructions on moka pot preparation, visit this link.

Auto Delivery is the most convenient way to enjoy your favorite illy products. We automatically send you the items you've selected based upon a frequency that you can set. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your items, and we'll take it from there.

You always have complete control over your Auto Delivery orders, and we send an email reminder 10 days before each order ships, as well as a notification when your order is placed. You can change your delivery frequency, next order date, or quantity any time by visiting 'My Subscription' located within the 'My Account' section. Changes to orders can be made up until the date the order is set to be placed.

Creating a subscription for an item can be done on the product page and the shopping cart. To subscribe, simply select the illy a casa Auto Delivery option for your desired product, select your preferred shipment frequency, and then check out.

After you join illy A Casa Auto Delivery, you will receive an email confirming your subscription. This email will include a link to access 'My Subscription' where you can manage your future orders, subscription items and subscription account information.

We will place your Auto Delivery orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. 10 days prior to each order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your subscription account, such as item discontinuation, subscription cancellation, or order placement confirmations.

Once you've subscribed, illy A Casa Auto Delivery is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting ‘My Subscription’ located in the 'My Account' section on illy.com

To Change Your Next Order Date

• To change your next order date, please visit the 'My Next Order' tab under 'My Subscription', click on 'Edit Date', then select a new date for your order. This will change the order date for the entire order.
• If the Auto Delivery order contains multiple items, and you would only like to change the order date of a single item, please visit the 'Manage Subscriptions' tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next order date from the calendar.

• To skip an Auto Delivery order, please visit the 'My Next Order' tab under 'My Subscription' and click on 'Skip Delivery' to skip the entire order.

• To modify the delivery frequency for an Auto Delivery item, please visit the 'Manage Subscriptions' tab. The current delivery frequency is displayed next to each item in a drop down menu. To change the delivery frequency for an individual item, simply click the drop down next to the item you would like to modify and select your next desired frequency from the pull down menu.

• You can pause or cancel your coffee subscription by calling customer care at 1-877-469-4559

• You can pause or cancel your coffee subscription by calling customer care at 1-877-469-4559

To review or modify your Auto Delivery account information, visit 'My Subscription' located within the 'My Account' section on illy.com. You can change the shipping address or payment information for an individual order or for the entire subscription. You can also change the delivery frequency.

• To make updates to your personal account information, please select either the 'My Next Order' tab or the 'Manage Subscriptions' tab.
• To change your shipping address, please click on 'edit' located within the Shipping Address box. This address will apply to all Auto Delivery orders.
• To change your billing information, please click on 'edit' located within the Billing Address box. This address will apply to all Auto Delivery orders.

• The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto Delivery if the items have the same order date, shipping address, billing address, and payment information.
• The 'Manage Subscriptions' tab displays individual Auto Delivery items and all associated details for that individual subscription including next order date, delivery frequency, quantity, shipping address, billing address and payment information.

• To make updates to your personal account information, please select either the 'My Next Order' tab or the 'Manage Subscriptions' tab.
• Item prices are locked in 10 days prior to your scheduled delivery. If the price changes outside of those 10 days your "Upcoming Order" email will communicate if there are any. You can always see what the price your subscription item(s) are by going to your 'My Subscription' page.

If an Auto Delivery product is temporarily out of stock, you will receive an email notification. If the order is not canceled, the product will be shipped when it is in stock. Similarly, if an Auto Delivery product is discontinued, you will be notified by email and your Auto Delivery shipments for the discontinued product will be cancelled.

The Capsule Machine and Office auto delivery programs offer a complimentary iperEspresso capsule machine and welcome gift and recurring deliveries of coffee capsules. By enrolling in one of these programs, you agree to the terms outlined while signing up to take delivery of specified minimum amounts of coffee at defined intervals for a specific amount of time, until the terms of the program are fulfilled. During the contract period, you can customize the mix of coffees you receive and change them as often as you like. You can also have your coffee forwarded to a temporary address or to a friend or relative if you wish. We are not able to make substitutions or swaps for complimentary cups or other complimentary items associated with these programs.

You should receive the order confirmation within 1 hour of the order being placed via 1-click checkout and text reorders.

You must be a registered customer to be opted in to text reordering. When you place your next order and if you are logged in at illy.com, you will be asked at checkout to opt into these notifications. You must enter a valid mobile number and make sure the opt in box for text reorders is checked - this is pre-checked for your convenience. Once you complete your order, you will receive a text message that will ask you to confirm your opt in preference for these text messages.

Reply "YES" to enroll or "NO" to opt out. If you reply "NO", you will be asked if you would like to enroll again on your next order at checkout on illy.com. If you reply "STOP", you will opted out of SMS text reorders and will not be asked to enroll again at checkout.

Please note: Your standard carrier may charge for SMS text messages.

No, SMS text reorders is for customers who want to order on an as needed basis, but don't want to enroll in our Auto Delivery program.

Your billing and shipping address used on your last order will be used for SMS text reorder and 1-click checkout purchases.

No coupons can be applied to purchases through SMS text reorders or 1-click checkout. For your convenience, text reorders receive 10% off plus free ground shipping with every order. 1-click checkout orders will receive free ground shipping. If you would like to use a specific coupon code, please use the standard checkout on illy.com.

You will only receive a maximum of one product reminder text a day. If you have multiple items that should be ordered that same day it will be combined into one text message.

If your credit card is declined, an email will be sent notifying you that the transaction could not be completed. Your order for text messages and 1-click checkout uses the credit card information from your last order. If your card information has changed since your last order, you will need to place another order with our standard checkout page on illy.com. Additionally, you can also call Customer Care at (877)469-4559 to get your credit card updated.

The credit card and address of the last successful purchase is always used for the text reorders and 1-click checkout. If your order is rejected, you should go through the normal checkout process for this particular order and then the next text reorder or 1-click checkout should go through since we will receive that updated information.

You can cancel up until the time the order has been placed. Orders are placed on the hour every hour so the amount of time to cancel is variable based on when the order was placed.

If you select multiple items for 1-click checkout, it will all ship together if the items are added to 1-click checkout before the order is processed. Orders are placed on the hour every hour so the amount of time to add other products is variable based on when the initial product is ordered.

Klarna is the smoothest & safest way to get what you want today, and pay over time.

Pay in 4 allows you to split your purchase into 4 interest-free payments, paid every 2 weeks. Once your items are in your cart, just choose Klarna at checkout. The first payment will be taken from your credit card, debit card or bank account when your order is shipped. The remaining three payments will be automatically charged every 2 weeks afterwards.

Pay now is available to customers from all US states. Klarna is not available in US Territories or to customers with APO/FPO/DPO addresses.

To be eligible to use Klarna, you must:

• Be a resident of the United States or its territories
• Be at least 18
• Have a valid card/bank account
• Have a positive credit history
• Be able to receive verification codes via text

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express), as well as checking accounts for ACH payments. Please note, prepaid cards are not accepted.

Klarna is currently available nationwide, except for New Mexico and Hawaii, US Territories (excluding Puerto Rico), or for customers with APO/FPO/DPO addresses.

No, you do not need to pay for items that you did not order, are faulty, or broken. Please contact the store to let them know you received the wrong order and follow their instructions. Then, let Klarna know which items you have an issue with:

• In the Klarna app, go to Orders and select the order you want to cancel
• Tap Report a problem or More and then Report a problem
• Select the option that suits you best and follow the instruction to pause your payments

By doing this, your payment plan will be paused until you’ve resolved the issue with the store. You can check the status of your reported problem on the details page of your purchase in the Klarna app.

Follow the store’s return instructions. Then, let Klarna know which items you have returned by reporting a return:

• In the Klarna app, go to Orders
• Select the purchase, or the items, you wish to return
• Tap Report return

Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated.

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment. 

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” tab, and select “Payment Options.”

Klarna will email you if your payment is unsuccessful, and try one or more times to collect it. If they can’t collect it, it will be added to your next payment along with a late fee of up to $7.00. The aggregate sum of your late fees will never exceed 25% of your order value at the time of purchase.

Your credit score will not be impacted when you use Klarna payment products.

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.