1. General information
We hereby inform you that, for the purposes indicated below, we, as 'illycaffè S.p.A. (data controller, hereinafter also referred to as the "Company" or "illycaffè" for the sake of brevity), will process the personal data that you have provided to us in the form or following the provision of the form. Only the data necessary for the purposes stated in this information note will be requested and processed.
2. Purposes and legal basis
We may process data for the following purposes:
A. in order to allow you to create an illycaffè account (My account) that allows you to access, with the same identification data, specific services, reserved areas and/or specific functions (dedicated to My account holders) of our websites and applications and those of our subsidiaries, as well as to access a restricted area to view and manage your relationship with us and our subsidiaries and thus, for example, to view purchases, manage shipping addresses, manage data processing authorisations, view initiatives or sections in which the My Account holder is registered, update data, upload a profile photo that will not be visible to other users, etc. Our subsidiaries that provide products or services that are also accessible through My Account may access your My account data if you enter into contractual relations with them (e.g. make purchases or subscribe to or activate services provided by a subsidiary). The list of the subsidiaries that access My Account (independent data controllers for the activities they carry out) is available by contacting us at the addresses indicated in point 6 of the policy. The legal basis for processing is consent. You may at any time request the deletion of your account;
B. to sign up you in the reserved area of the site, to recognize you as a Professional customer and to let you access the reserved area to use it; the processing is based on the following legal basis: consent;
C. to carry out advertising communications/information on our and our partners’ products-services-initiatives and to make market research and/or interviews for the evaluation of our product-services, all from us to the addresses that you provided in the form or other contact details provided later (please note that the sending of SMS/MMS and e-mail will also be in electronically with the help of automated tools); the consent can will be possibly requested at further stage also on the registration pages of affiliates companies . The activities in this point will not be carried out without your consent. The processing is based on the following legal basis: consent;
D. to be compliant with the requirements pursuant to the legislation in force, regulations or EU regulations. The processing is based on the following legal bases: the fulfillment of legal obligations;
E. for legitimate interests such as to assert or defend the rights of the Company. The processing is based on the following legal bases: the pursuit of legitimate interests.
3. Mandatory nature of the provision
The provision of the data required for the purposes set out in point 2(A) is optional, however, without providing this data, you will not be able to create a My Account/access its benefits and to access the reserved and the services of the reserved area itself. Consent (which you can always withdraw by contacting us at the addresses indicated in point 6) for the purposes indicated in point 2(A) is optional. However, without consent, you will not be able to create or maintain a My Account/access its benefits and to access the reserved area and the services of the reserved area itself.
The provision of the data required for the purposes set out in point 2(B) is optional, however, without providing this data, you will not be able to access the reserved area and the services of the reserved area itself. Consent (which you can always withdraw by contacting us at the addresses indicated in point 6) for the purposes indicated in point 2(A) is optional. However, without consent, you will not be able to access the reserved area and the services of the reserved area itself.
The provision of the data requested for the purposes of points 2(D) and 2(E) is necessary and, consequently, a possible refusal to provide them, in whole or in part, may result in the impossibility of creating or maintaining a My account/access its benefits and to access the reserved area and the services of the reserved area itself.
4. Data addressee categories
We will not communicate the data to third parties, for the purposes indicated in point 2(A), above except for specific services, for which you will be subject to specific conditions and for which you will be asked for explicit consent where necessary, and except for access to the data by the subsidiaries as indicated in point 2(A).
For the purposes indicated in point 2(B), we will not communicate the data to third parties.
For the purposes indicated in point 2(C), we may communicate the data to the postal service/ express couriers (as the address is visible when sending any written material), in case of sending paper communications.
We will only communicate data that is indispensable for the purposes indicated in this policy privacy
The data may also be disclosed on our behalf, each for his or her role, to all subjects delegated by us to process the personal data data, (legal staff also external to the Company, marketing staff also external to the Company, staff in charge of the website also external to the Company - such as legal advisors, IT experts that may also perform the role of system administrators, and appointed as such, quality service staff and staff in charge of the administration of the website – IT system staff which may also be system administrators, and which are appointed as such, external relations staff also external to the Company, staff in charge of mailing and enveloping also external to the Company, internal auditors, trainees, staff of data processors) in addition to the data processors also delegated by us, such as, for example, enveloping and shipping companies, IT outsourcing companies, call center, marketing consulting companies and, more generally, consultancy companies/firms that perform activities instrumental to those of illycaffè, such as, for example, legal and communications consultancy companies/firms. You can always ask us for the list of data processors by contacting us at the addresses given in point 6.
5. Data retention
We will be conserved the personal data for the entire period necessary for the pursuit of the purposes indicated in this policy privacy. The data retention period is as follows:
- for legal obligations, regulations and community regulations, for the periods imposed by these regulatory sources;
- for the purposes described in point 2(A), until the withdrawal of consent or request for cancellation of data or My account without prejudice to retention for evidential purposes for the period provided for by law;
- for the purposes described in point 2(B), until the withdrawal of consent or request for cancellation of data without prejudice to retention for evidential purposes for the period provided for by law;
- for the purposes indicated in point 2(C) until consent is revoked or the request for cancellation is made, without prejudice to retention for evidential purposes for the period provided for by law;
- for the purposes referred to in point 2(C) until revocation of the consent/request for deletion or for a maximum of 12 months from their registration, without prejudice to their actual transformation into an anonymous form which does not allow, even indirectly or by linking other databases, the identification of the data subjects;
in any case, all data may be conserved for a period necessary to assert or defend a company right according to Italian and European regulations.
6. Data Controller and Data Protection Officer
The Data Controller is illycaffè S.p.A., having its registered office in via Flavia 110, Trieste, phone number +39.040.3890.111, fax number +39.040.3890.490, e-mail: email@example.com. There is also a Data Protection Officer available at the email address firstname.lastname@example.org and at the addresses of the Company.
Please note that the GDPR provides that you may request (by contacting us at the contact details set out in point 6) access to and rectification of your personal data, erasure of your data or limitation of the processing concerning you, data portability; you may also have the opportunity, again by contacting us, to oppose the processing of your data and to exercise the other rights contained in Chapter 3 Section 1 of the GDPR, including the right to withdraw consent, where applicable: the withdrawal of consent shall not affect the lawfulness of the processing based on the consent given before the withdrawal.
If you consider that the processing of your personal data is in violation of the GDPR and Nationals privacy regulations, you can always address a complaint to the Italian Data Protection Authority whose contacts are available on the website www.garanteprivacy.it.
9. Processing procedures
10. Access to collaborators
11. Transfer of data outside the European Community
11.1 In case of access to the services offered by illycaffè North America INC, illycaffè uk ltd and llycaffè South America comercio, exportação e importação ltda, the data in My account may be viewed remotely also by these companies (for the purposes indicated in point 2 (A) and therefore by non-EU countries (USA, Brazil and United Kingdom). All this will take place either because it is necessary for the conclusion or performance of a contract entered into between the data controller and another natural or legal person in favour of the data subject, or on the basis of standard contractual clauses indicated by the European Commission and/or the competent supervisory authority and provided for by the GDPR (art. 46, par. 2, lett. c) to guarantee the transfer (a copy of which is available by contacting us at the addresses indicated in point 6) where in the countries indicated there is no specific adequacy decision for which the non-EU state is deemed to provide the same guarantees provided by European law.
11.2 Moreover, only for technical assistance needs, the data may be sent to companies operating outside the European Community that are specifically appointed as data processors, undertaking to comply with all the requirements of European legislation, including by signing the appropriate Contractual Clauses indicated by the European Commission and/or the competent supervisory authority and provided for by the GDPR (art. 46, par. 2, lett. c), (a copy of which is available by contacting us at the addresses indicated in point 6) where in the countries indicated there is no specific adequacy decision for which the non-EU state is deemed to provide the same guarantees provided by European law.; the data are only a copy of those contained in the European servers and a copy of the same can therefore always be found at illycaffè S.p.A.
Your California Privacy Rights for California Consumer in US
This California Privacy Notice (“Notice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”) as a supplement to the other privacy policies that we issue in the web site for the data process in Italy.
Consistent with the CCPA, job applicants, current and former employees and contractors, and subjects of certain business-to-business communications acting solely in their capacity as representatives of another business, are not considered Consumers for purposes of this Notice or the rights described herein.
Do We “Sell” Your Personal Data?
We do not sell your name, address, phone number, or email address. However, on certain occasions, we also sell information to third parties. An external party may be considered a third party either because the purpose of sharing the personal data is not an enumerated business purpose under California law, or because our contract does not restrict them from using personal data for other purposes. To “sell” personal data means to disclose it to an external party for monetary or some other type of benefit doesn’t always mean that money is exchanged to be considered a “sale.” We may “sell” the following information:
• Personal Identifiers: We provide your IP address and device ID to our online advertising partners.
• Internet or Other Electronic Network Activity Information: We provide information about your Internet or other electronic network activity information to our online advertising partners.
• Inferences about You: Inferences drawn to create a profile about you and your consumer preferences or characteristics. We provide these observations to our advertising partners.
How to Exercise Your Rights Under the CCPA
Under the CCPA you have the right to find out about the personal data that we have collected and how that information has been used or disclosed. You also have the right to request that we delete your personal data. If you wish to exercise any of the rights listed below, or if you would like additional information, please contact us at email@example.com.
The Right to Access and Know About Personal Data Collected, Disclosed, or Sold
You have the right to request that we disclose to you certain information about our collection and use of your personal data over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
• The categories of personal data we collected about you.
• The categories of sources for the personal data we collected about you.
• Our business or commercial purpose for collecting or selling that personal data.
• The categories of third parties with whom we share that personal data.
• The specific pieces of personal data we collected about you (also called a data portability request).
• If we disclosed your personal data for a business purpose, identifying the personal data categories that each category of recipient obtained.
For data portability requests, we will select a format to provide your personal data that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
The Right to Request Deletion of Your Personal Data
Subject to certain exceptions, you have the right to request that we delete any or all of the personal data that we collected from you and retained over the past 12 months. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal data from our records, unless an exception applies. You may request that only a portion of your personal data be deleted.
We may deny all or part of your deletion request if retaining your personal data is necessary for us or our Service Providers to:
• Complete the transaction for which we collected the personal data, provide a service that you requested, take actions reasonably anticipated based on our ongoing business relationship with you, or otherwise perform our agreement with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug products to identify and repair errors that impair existing intended functionality;
• Exercise free speech or ensure the right of another consumer to exercise their right of free speech or other right provided for by law;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with law or a legal obligation; or
• Otherwise use your personal data internally, in a lawful manner that is compatible with the context in which you provide the information.
The Right to Opt-Out of the Sale of Your Personal Data
The CCPA provides you with the right to opt out and stop businesses from selling your personal data. This right applies to all California consumers ages 16 or older and may be exercised at any time.
If you are 16 years of age or older, you have the right to direct us to not sell your personal data at any time (the "right to opt-out"). Our Sites and products are not intended for minors. We do not sell the personal data of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to the sale of their personal data may opt-out of future sales at any time.
How to exercise this right:
• By sending an email to firstname.lastname@example.org, providing details of your request.
The Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights, and will not engage in the following behaviors:
• Denying you goods or services
• Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
• Providing you a different level or quality of goods or services
• Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services
Exercising Your Rights
When you exercise these rights and submit a request to us, we will verify your identity by asking for information about your relationship with us, such as your name, email address on file, billing or shipping address, phone number, or order number.
We try to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding your verifiable request's receipt. The response we provide will also explain the reasons we cannot comply with your request, if applicable.
You may authorize a natural person, or a business entity registered with the California Secretary of State, to act on your behalf to make a request to know about personal data collected or to delete your personal data.
To facilitate such an authorization, you must (i) verify your identity to us and provide that authorized agent written permission to make such a request or (ii) provide the authorized agent with power of attorney in your behalf pursuant to the California Probate Code sections 4000 to 4465.
The authorized agent must include those authorizations in your verifiable consumer request.
Notice of Financial Incentive
We will not discriminate against you in any manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of goods or services, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, retention, and use of your personal data as permitted by the CCPA; such offers may result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in our program terms. For details of our current financial incentive program and its terms, including how to opt-in or withdraw from your opt-in, and program benefits, refer to the program terms and conditions.
Please note that participating in incentive programs is entirely optional; participants affirmatively opt into the program, and can opt out of the program (i.e., terminate participation and forgo the ongoing incentives) by following the instructions in the program’s description and terms. We may add or change incentive programs and / or their terms by posting a notice on the program descriptions and terms linked to above, so check them regularly.
Children Under the Age of 16
We do not knowingly collect, solicit, or share personal data from children under the age of 16. If we have knowledge that a child under 16 has submitted personal data in violation of this Policy, we will delete that information as soon as possible. If you believe we may have obtained information in violation of this Policy, please email us at email@example.com
Questions about the CCPA
If you have questions or concerns regarding this statement, you should first contact us via email at firstname.lastname@example.org.
We reserve the right to amend this Privacy Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated Notice on the Site and update the Notice’s effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes. If we are required by applicable data protection laws to obtain your consent to any material changes before, they come into effect, then we will do so in accordance with law.
California Shine the Light Law
If you are a California resident and have an established business relationship with us and want to receive information about how to exercise your third-party disclosure choices, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail). You may contact us in two ways:
You may send an email to email@example.com, or
You may contact us at:
ILLY CAFFÈ S.p.A via Flavia 110 Trieste (Italy)
Attn: Your California Privacy Rights
c/o Privacy Administrator
For requests sent via email, you must put the statement “Your California Privacy Rights” in the subject field of your email. All requests sent via postal mail must be labeled “Your California Privacy Rights” on the envelope or post card and clearly stated on the actual request. For all requests, please include your name, street address, city, state, and zip code. (Your street address is optional if you wish to receive a response to your request via email. Please include your zip code for our own recordkeeping.) We will not accept requests via the telephone or by facsimile. We are not responsible for responding to notices that are not labeled or not sent properly, or do not have complete information.