Standard Shipping Information
Under normal conditions, when merchandise is in stock, orders shipped by ground delivery within the contiguous U.S will arrive in approximately 4 to 8 business days. Shipments outside the contiguous U.S. including Hawaii and Alaska will have longer delivery lead times. Shipments can be made within the United States only. We are not able to ship to APO addresses. To ensure 2nd day and next day delivery, orders must be placed by 11AM EST. All orders placed after 11AM EST will be processed the following business day. Your order will deliver within the days published as long as there are no issues processing your order. Please note business days are Monday to Friday and expedited orders must be processed before 11AM EST. Also excludes holidays and weekends.
Shipping Rates
Standard ground shipping is complimentary for coffee orders $50 or more. For coffee orders less than $50, shipping charges will apply, as per the rate table below.
| Order Total | Ground | Second Day Air | Next Day Air |
|---|---|---|---|
| $1 - $14.99 | $7.95 | $18.95 | $30.95 |
| $15.00 - $29.99 | $8.95 | $20.95 | $31.95 |
| $30.00 - $50.00 | $9.95 | $22.95 | $32.95 |
| $50.00 - $65.99 | $0.00 | $24.95 | $34.95 |
| $66.00 - $74.99 | $0.00 | $25.95 | $37.95 |
| $75.00 - $89.99 | $0.00 | $26.95 | $40.95 |
| $90.00 - $149.99 | $0.00 | $28.95 | $43.95 |
| $150.00-$199.99 | $0.00 | $30.95 | $45.95 |
| $200+ | $0.00 | 16% | 21% |
Expedited Shipping
Next business day air and two-day air shipping options are available on most items for an additional charge (see shipping rate chart).
Inquiries
To contact us regarding the status of an order, please send an email to customer.service@illy.com or call us toll-free at 1-877-4MY-ILLY (877-469-4559) Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. EST.
EUROPE
