Steam custom pipe compatible with the Francis Francis Y5 Milk or Y5 Milk Espresso & Coffee machines. To use, fill the tank with milk up to the MAX level. Always fill the milk tank up to the MIN level to prevent the machine from overheating and to ensure successful beverage preparation. Make sure that the dispensing spout is fully inserted into the milk tank lid. Attach the milk dispensing spout to the machine connector until it locks into place. Wash the tank and all the components of the milk dispensing spout before first use and after each use. Milk is a highly perishable product. Use only fresh milk and by the expiration date printed on the original packaging. Leave the milk in the tank only for the time needed to prepare the beverages, then store it in the refrigerator. If in doubt about the freshness of the milk in the tank, empty the tank and wash it thoroughly. To prepare the best illy milk-based recipes, always use fresh whole milk at fridge temperature. To clean, remove the milk tank lid and empty its contents, if any. Remove the dispensing spout; hold the tab and rotate it. Wash with hot water. Insert the dispensing spout in the lid. Rotate the spout until it engages in its place. Remove the milk dispensing spout and its components. Remove the final connector. Remove the end that must be inserted in the machine. Remove the upper pipe. Wash all components with hot water. Empty any water or residues out of the transparent pipe by gently pressing it with your fingers. In order to ensure correct milk frothing, always check that the micro-hole inside the upper pipe is not clogged. Dry all components and insert them into the milk dispensing spout. Attach the milk dispensing spout to the machine connector until it locks into place.
Question & Answer
Standard Shipping Information
Under normal conditions, when merchandise is in stock, orders shipped by ground delivery within the continental U.S will arrive in approximately 8 to 10 business days. Shipments can be made within the United States only. We are not able to ship to APO addresses. To ensure 2nd day and next day delivery, orders must be placed by noon EST. All orders placed after noon EST will be processed the following business day.
Standard ground shipping is complimentary for coffee orders $75 or more. For coffee orders less than $75, shipping charges will apply, as per the rate table below.
Second Day Air
Next Day Air
$1 - $14.99
$15.00 - $29.99
$30.00 - $55.99
$56.00 - $65.99
$66.00 - $74.99
$75.00 - $89.99
$90.00 - $149.99
Next business day air and two-day air shipping options are available on most items for an additional charge (see shipping rate chart).
To contact us regarding the status of an order, please send an email to email@example.com or call us toll-free at 1-877-4MY-ILLY (877-469-4559) Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. EST.
To contact illy regarding the status of an order, or with questions about our merchandise, or for help with business needs. For your added convenience, our dedicated Customer Care Specialists are available to personally assist you with all your needs Monday through Friday from 9am EST to 7pm EST.