The ILLY LOVERS Loyalty program has three levels, assigned on the basis of the number of hearts earned from purchases and experiences: Explorer, ranges from 0 to 400 hearts; Master, ranges from 401 to 900 hearts and Ambassador, starts from 901 hearts. For the first year of membership, until December 31, your level is determined by the total amount spent and the extra hearts earned from the experiences. You earn one heart for each dollar spent ($1 = 1 heart). Each of the three levels entitles you to additional exclusive benefits. You can earn hearts with - purchases made on illy.com and at participating illy Caffè locations.
If discount codes or vouchers are redeemed with purchases, only the amount spent, less the discount, will be converted into hearts.
For purchases made at participating illy Caffès, hearts will be earned in real-time if you scan the app at the time of purchase. If you place an order on illy.com, it may take up to 5 working days from the moment of purchase for hearts to be credited to your account.
Keep in mind that only purchases made in the U.S. are valid.
In the event that an item purchased on illy.com is returned or a receipt of a purchase made at an illy Caffè location is cancelled during the day, your heart balance will be updated within 7 working days to deduct the cancellation or return.