Frequently Asked Questions

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Espresso‑ground coffee is ideal for home espresso machines but can also be used in a moka pot. For best results, we recommend using moka‑specific grind, which is slightly coarser than espresso.

The main difference is grind size: espresso is finely ground, while moka has a medium grind which allow for a slower extraction in a traditional moka pot.

No, it’s not recommended. Moka grind is too coarse for proper espresso extraction and will result in a weak, watery coffee.

Classico offers a smooth, velvety taste with caramel, orange blossom, and jasmine notes. Intenso is more aromatic with cocoa and dried fruit notes and a richer finish. Forte is even bolder, with toasted bread and dark chocolate notes. All are 100% Arabica.

After opening, store the coffee in a cool, dry place, away from light and heat. For ground coffee and whole beans, refrigeration is recommended.

illy coffee packaged in a protective atmosphere stays fresh until the date indicated on the tin. After that date, the coffee may lose some of its aroma and freshness, but it remains safe to consume.

For the best taste experience, we recommend consuming illy coffee by the date indicated on the packaging. After that date, the coffee may lose some aroma and freshness, but it remains safe to consume.

illy coffee is produced and packaged at the illycaffè S.p.A. facility in Trieste, Italy.

No. illy coffee is 100% Arabica, ensuring sweeter taste, complex aroma, and less bitterness compared to blends containing Robusta.

Iperespresso capsules are available in Classico, Intenso, Forte, Decaffeinato, and the Arabica Selection varieties.

The Iperespresso capsule is ideal for authentic Italian‑style espresso, while the Espresso & Coffee capsule is perfect for filter coffee and is compatible with the Y3.3, X7.1 and X1 Anniversary ECO Mode machines.

The beans come from high-quality Arabica plantations selected in more than 20 countries worldwide.

No. Iperespresso capsules work exclusively with Iperespresso machines only.

No. X‑Caps capsules are compatible only with X‑Caps machines.

Arabica Selection is a curated range of specific Arabica origins that form illy's unique blend. Each origin contributes its own distinctive aromatic profile.

It’s a packaging method that preserves aroma and enhances coffee quality over time by replacing oxygen with nitrogen at a pressure higher than atmospheric.

No, the caffeine level does not change based on the coffee’s intensity. The amount of caffeine in a cup of coffee mainly depends on two factors: the botanical species of the coffee — with Robusta naturally containing more caffeine than Arabica — and the brewing method used. Water temperature and extraction time play a significant role; in general, the longer the water stays in contact with the coffee, the more caffeine is extracted.

The ideal dose for an espresso is 7–7.5 grams.

Yes, different brewing techniques result in highly variable caffeine content in the cup, depending on factors such as water temperature and extraction times.

1. Fill the base with cold water up to the level of the valve, without exceeding it, and insert the filter.
2. Fill the filter completely with ground coffee, without pressing it, and level it using the handle of a teaspoon.
3. Make sure the filter and the rubber gasket are correctly positioned. Screw the two parts of the moka pot together tightly.
4. Place the moka pot on the stove over low heat.
5. Remove the moka pot from the heat as soon as the flow of coffee begins to separate from the extraction column, just before you hear the gurgling sound. This ensures that only the noblest components of the coffee are extracted.
6. Stir the coffee with a teaspoon before pouring it into the cups.
7. Serve the coffee.

You can contact illy customer service by calling the provided number +44(0)1604 821234 or by email: customerCareUK@illy.com

You can find your machine’s user manual on the website.

You can reach the professional support team at: info_trade@illy.com

Original illy spare parts are available in the 'Coffee machine spare parts' section of illy.com.

The machine is covered by a two‑year warranty. Check your proof of purchase (order, invoice, receipt).

Please contact your local authorized service center.

The warranty does not cover damage resulting from lack of descaling, incorrect voltage use, improper use, or internal modifications. Repairs by unauthorized service centers are also excluded.

For pod and ground‑coffee machines, use cleaning tablets to remove coffee oils from the filter and portafilter. For Iperespresso machines, use illy descaling solution. Both products are available in our online shop.

The illy Art Collection cups are designed by renowned international contemporary artists. Each cup is a collectible art pieces that blend creativity, design and functionality.

illy cups are available on our official website, illy.com, in the “Gifts & Accessories” section. You can also find them at illy Caffès, authorised retailers and selected stores. All available collections can be purchased online.

Pour cold milk into the container up to the indicated level, select your desired program (hot/cold, dense/light), and press the button. The frother automatically heats and whips the milk to create perfect foam. Clean after each use.

Yes, illy cups are made of high‑quality porcelain. This material retains heat, ensures long-lasting durability, and provides an elegant presentation that enhances the coffee experience.

You can find coffee‑making accessories at the link: Tea & Coffee Accessories - illy

For stubborn coffee stains, use hot water with baking soda or white vinegar and let it sit for a few minutes before rinsing. For delicate collections, use mild detergents and hand‑wash to preserve decorations.

Availability of individual cups depends on the collection. Some are sold as sets, while others are available as single pieces. Please check the product page of the collection you are interested in on illy.com.

Espresso cups hold around 60 ml, while cappuccino cups hold between 150 and 180 ml.

You can place an order directly through our website.

You can make changes in the My Account > Subscriptions section by following the steps in the subscription management Guide.

Shipment generally takes place within approximately 2 business days from the date the order confirmation is received, subject to availability of the products ordered. Delivery to the customer usually occurs within around 4 business days from the moment the parcel is handed over to the courier. These timeframes are indicative only and not binding.

Yes. You will receive an order confirmation at the email address used during checkout.

Please note that you can request cancellation of your order within one hour of receiving the confirmation email. Once this period has elapsed, the order will be dispatched.
You can always refuse the goods upon delivery and have them returned to the warehouse. Our Customer Service team is here to help with any queries you may have.  

Products are shipped only within the country associated with the website.

Invoices are sent via email.

Yes, within 14 days from the delivery date.

Refunds are issued using the same payment method used for the order, within 14 days from the date the returned goods reach our warehouse.

You can update your subscription frequency or delivery date from the Subscription Area. Use the “Change date” option to select a new delivery date, or the “Every…Weeks” menu to adjust the shipping frequency. A confirmation email will be sent within 24 hours.

You can pause individual products in your subscription by selecting “Skip” and choosing when deliveries should resume. To remove a product from your subscription, use the “Cancel” option in the product box. If you need assistance with cancelling your entire subscription, our Customer Care team is available to help.

You can track your delivery using the tracking link provided in your shipping confirmation email.

Promotions are valid and can be used only for the products and for the period specified. We invite you to check the terms and conditions in the dedicated section of the Promotion Page.

In most cases, you can change your delivery address yourself via the delivery notification email sent by the couriers BRT, DHL and DPD, which includes the option to amend your delivery details. If you do not receive the notification email, you can contact our Customer Care team for assistance.
Please note, however, that changing your delivery address is not always guaranteed and depends on the status of your parcel and the courier.

 

If you wish to request the deletion of your personal data, you must log in to your personal account and select the ‘Personal Data’ section. After selecting ‘Delete account’, follow the instructions on the page to proceed with your request.