DEAR ILLY FRIENDS AND LOVERS,
In light of the Covid-19 pandemic and the latest nationwide UK lockdown; we wanted to communicate some changes to our processes and deliveries that might affect you.
Our top priority is the health and safety of our customers and colleagues. illy.com is open as usual for shopping for your favourite coffee, but some additional procedures and pressure on the delivery supply chain may result in slightly longer delivery times.
SHIPPING MAY TAKE A LITTLE LONGER THAN USUAL
We’ve implemented new, strict safety protocols for picking and dispatching your orders, to ensure both your safety and the safety of the employees that make up the illy team, along with their families. Additionally, due to unprecedented demand for deliveries, there continue to be short courier delays for many shipments.
As we work alongside these additional measures for your and our employees’ safety, please be aware that our commitment to 48-hour delivery has been wavered. We expect orders to be processed and delivered within 4-7 business days. We would ask that you please contact customer service if your item has not been delivered after 7 business days.
UNDERSTANDING YOUR CONCERNS
If you are concerned about these new shipment times and were not aware of them before you placed your order, please contact customer service who will be happy to discuss cancellation, refund and return options with you.
Likewise, if you have any other questions or concerns, please feel free to contact our Customer Care Team on firstname.lastname@example.org.
Our vision is to offer the greatest coffee experience to the world as our contribution to living happilly. This commitment remains and we would ask for your understanding as we work within the new environment to ensure this.
We will continue to update you on the impact of the pandemic and would like to take this opportunity to wish all our customers health and solidarity.