Why the present document

The present document describes how personal data of users are processed in this website. Data are processed in compliance with lawfulness and fairness requirements, in compliance with the applicable regulations and adopting proper security measures to protect data.
Data will be retained for the time required to achieve the purposes of the processing and in compliance with the applicable regulations.
This privacy policy is also intended as a summary notice, pursuant to EU 2016/679 to users of web services of this website to protect personal data that may be accessed electronically on:

www.illy.com/en-gb/home

the opening page of this website.
This privacy policy is strictly referred to the present website, not for other websites that users may access by clicking on the relevant links. These websites are independent data controllers (save as for the Company websites) and therefore reference must be made to the relevant policy.
This privacy policy is also based on the recommendation n. 2/2001 that the European Data Protection Authorities – i.e. members of the Working Group set up in line with article 29 of the directive 95/46/EC – adopted on 17 May 2011 to identify a series of minimum standards on online collection of personal data, in specific procedures, time limits and nature of data. Data controller are required to provide users with the relevant information when they visit their web pages irrespective of the aims of the access.

The server hosting the website is located at:
•    Salesforce.com Inc. in one of its data centres in Great Britain;
•    Engineering D.Hub S.p.A.- Via Carlo Viola 76  - 11026 Pont Saint Martin (AO) Italy;
•    Adobe Inc. on cloud Amazon Web Services of Frankfurt in Germany;
•    Datacenter Jakala at the provider l provider Irideos S.p.A. via Caldera 21- 20153 (MI) Italy.

We remind you that only for technical assistance needs data may be sent to companies outside the European community who are specifically designated as data processors by committing to comply with all the requirements of European legislation, also by signing the appropriate Contractual Clauses indicated by the Data Protection Authority; the data are only a copy of those contained in the European servers and the copy of the same is always available at illycaffè S.p.A.

Please, read all relevant privacy policies in this website.

Type of processed data and processing procedures
We inform you that the data will always be processed by illycaffè to comply with an obligation imposed by law, regulation or legislation and to enforce or defend a right of illycaffè. illycaffè may disclose data to public authorities, courts, police, lawyers/attorneys, post offices/shippers, if necessary.

Navigation Data
IT systems and software procedures of this website, in the framework of their regular operation, acquires some personal data whose transfer is implicit in the use of Internet communication protocols.
These data are not collected with a view to linking them to their holders. However, these are data that, by their very nature, with processing and cross-reference with data of third parties, may identify users.
This data category includes IP addresses or domain names of computers of users visiting the website, URI (Uniform Resource Identifier) addresses of required resources, the time of the request, the method used to send the request to the server, the size of the obtained file, the numeric code on the reply status of the server (sent, error, etc.) and other requirements of the operative system and the IT environment of users.
These data are used by illycaffè with the exclusive aim of collecting anonymous statistical information on the website use and to supervise its smooth operation, and they are deleted immediately after processing. Data may be used to determine any liability in the event of IT crimes against the website or, in general, against the Company.
Data may be processed on paper, manually, with IT and electronic means (therefore, illycaffè may file data both on paper and IT support).

Data that users provide on a voluntary basis
The optional, explicit and voluntary sending of communications to the addresses of illycaffè S.p.A. (if there is not a special form that must filled out, including references to the relevant privacy policies) requires illycaffè to acquire the sender's address for the relevant reply as well as other personal data included in the communication (or in the relevant attachments). In this event (without forms that must filled out, including references to the relevant privacy policies), provision of data is not mandatory. However, should data or the relevant address not be provided, the relevant request cannot be fulfilled. By sending of communication, the sender authorises illycaffè to process data with a view to fulfilling the relevant requests.
illycaffè may process data, whether on paper or on IT support, both manually and with other IT or electronic means.

Depending on services requested, users are in any case advised to familiarise themselves with the contents of specific privacy statements as may be found in the various sections of the site

Data Controller and Data Protection Officer
The Data Controller is illycaffè S.p.A, having its registered office in via Flavia 110, in Trieste, ph. +39.040.3890.111, fax +39.040.3890.490, e-mail: infoprivacy@illy.com. There is also a Data Protection Officer available at the email address dpo@illy.com and at the addresses of the Company.

Rights
We inform you that the GDPR provides the possibility for the data subject to ask the Data Controller (at the above addresses) to access personal data and to correct or cancel them or limit their processing or to oppose their processing, in addition to exercising the right to data portability, as well as other rights contained in Chapter 3 of the GDPR including the revocation of consent, where provided: the withdrawal of consent does not affect the lawfulness of the processing based on consent given before revocation.

Complaints
The data subject can always lodge a complaint with the Italian Data Protection Authority, whose references can be found on the website www.garanteprivacy.it.

Legal Basis
The legal basis is provided by the fulfilment of legal obligations (Italian and European laws) as well as the legitimate interests of the Data Controller in the relationship with the user. Furthermore, for the purposes for which consent is provided, the legal basis is the consent itself.

Notice and Disclosure Scope
No data from the web service (i.e. the above navigation data) may be notified or disclosed (except for notification to the judiciary or the police, if required).

As for processing based on the relevant forms in the website (i.e. registration), reference is hereby made to the relevant forms and any applicable rules.

The data may be disclosed on behalf of illycaffè, each for own role, to all subjects delegated by illycaffè (administrative staff, staff in charge of public relations also external to the Company, IT staff that can also carry out tasks of system administrators, also external to the Company, marketing staff also external to the Company, trainees, Data Processors and their staff, persons in charge of the specific area to which a request is made, site management staff also external to the Company) and to internal and external Data Processors (for example outsourcers in charge of mailing, marketing, administration and maintenance of servers, website administration). The list of Data Processors is always available by contacting the Data Controller.

About persons in charge of data processing, please also refer to the specific information contained within the site depending on the required service.
The data provided by the user may be disclosed to the subjects for which there is an obligation pursuant to law or for legitimate interests such as to assert a right of the company; data may be disclosed to any carrier/freight forwarder for the dispatch of illycaffè material required; data may be communicated to the categories of persons eventually specified in the specific information in the various sections of the site.

Option to provide data and processing procedures
For a complete information on the processing of the data by illycaffè, we invite you to take vision of all the information contained within the various areas of application of the data and all sections of this privacy policy.

Cookies
Cookies may be present on the website. For more information on the use of cookies, see the Cookie Policy.

Specific Notices
As already reported, this website includes other specific summary privacy policies in pages on services on request. Reference is hereby made to such privacy policies integrating this privacy policy.

This privacy policy is updated to 21st of December 2021. Such update is carried out inside of policy of constant review of the informative ones. The versions of the previous policy statements are available writing to Data Controller (e-mail dpo@illy.com).