Back
  • LIVE HAPPILLY
     
    Back
    LIVE HAPPILLY
    • The road to taste  
      Back / live happilly
      The road to taste
      • Plantations
      • Processing
      • Blending
      • Roasting
      • Storage
      • Preparation
    • The road to sustainability  
      Back / live happilly
      The road to sustainability
      • OneMakesTheDifference
      • Stories of sustainability
      • Sustainable shopping
      • Awards
      • B Corp
    • The road to art  
      Back / live happilly
      The road to art
      • illy Art Collection
      • Art Places and Events
      • Special Projects
  • SUBSCRIPTION
     
    Back
    SUBSCRIPTION
    • coffee subscription
    • machine & coffee subscription
    Why join a subscription
    Why join a subscription

    Learn the benefits

    Machine Subscription
    Machine Subscription

    Receive a coffee machine and your favourite coffee

    Coffee Subscription
    Coffee Subscription

    illy coffee delivered right to your door

  • COFFEE
     
    Back
    COFFEE
    • IPERESPRESSO COFFEE CAPSULES
    • COMPATIBLE COFFEE CAPSULES
    • COFFEE BEANS
    • GROUND COFFEE
    • FILTER COFFEE
    • E.S.E. COFFEE PODS
    • COLD BREW
    • INSTANT COFFEE
    • ARABICA SELECTION COFFEE
    • COFFEE PREPARATION
    • COFFEE RECIPES
    • RECYCLING
    Coffee Subscription
    Coffee Subscription

    illy coffee delivered right to your door

    Recycling
    Recycling

    Give a new life to your capsules with Podback

  • COFFEE MACHINES
     
    Back
    COFFEE MACHINES
    • IPERESPRESSO COFFEE MACHINES
    • E.S.E. PODS MACHINES
    • GROUND COFFEE AND E.S.E. PODS MACHINES
    • GROUND COFFEE MACHINES
    • MOKA POTS
    • MILK FROTHERS
    • COFFEE MACHINE CLEANERS AND ACCESSORIES
    • VIDEO TUTORIAL
    Iperespresso Coffee Machines
    Iperespresso Coffee Machines

    Perfection in one touch

    Register your illy Iperespresso Machine
    Register your illy Iperespresso Machine

    Enjoy a special surprise for you

    illy Video tutorial
    illy Video tutorial

    How to get the most out of your illy coffee machine

  • ILLY LOVERS
     
    Back
    ILLY LOVERS
    • ENTER ILLY LOVERS
    • The Benefits
    • Earn Extra Hearts
    Enter in ILLY LOVERS
    Enter in ILLY LOVERS

    The program that rewards the customers who have chosen to be loyal to coffee excellence with exclusive benefits.

    Discover all the benefits reserved for you
    Discover all the benefits reserved for you

    The hearts you collect open up a world of exclusive opportunities.

    Earn extra hearts
    Earn extra hearts

    ILLY LOVERS experiences will help you reach the Master or Ambassador level much faster.

  • ILLY ART COLLECTION
     
    Back
    ILLY ART COLLECTION
    • ESPRESSO CUPS
    • CAPPUCCINO CUPS
    • MUGS
    • ILLY COLLECTION
    illy Art Collection
    illy Art Collection

    Where coffee meets art

    illy Collection
    illy Collection

    Iconicity, our soul

    Pascale Marthine Tayou
    Pascale Marthine Tayou

    Discover the illy Art Collection, a colourful and vibrant homage to a life filled with fresh possibilities

  • GOURMET
     
    Back
    GOURMET
    • DAMMANN TEA SACHETS
    • DAMMANN LOOSE TEA
    • COFFEE & TEA ACCESSORIES
    • SPECIAL OFFERS ON COFFEE AND COFFEE MACHINES
    • CAKES AND BISCUITS
    Dammann Tea Sachets
    Dammann Tea Sachets

    A new gourmet experience

    Dammann Loose Tea
    Dammann Loose Tea

    Deliciousness in the afternoon

    Coffee and Tea Accessories
    Coffee and Tea Accessories

    Enhance your moments

  • STORES
     
    Back
    STORES
    • Stores in London
    Ernesto Illy International Coffee Award
    Ernesto Illy International Coffee Award

    Our nine winning coffees available for tastings

    Stores in London
    Stores in London

    A new stylish experience

  • Professional
     
    Back
    Professional
    • Business Types  
      Back / professional
      Business Types
      • Cafes and Coffee Shops
      • Bakery or Pastry Shop
      • Hotels
      • Restaurants
      • illy Caffè
      • Office
    • The illy Value  
      Back / professional
      The illy Value
      • illy Quality
      • The illy Team
      • Leadership
    • Services And Training
    Contact Us
    Contact Us

    Get in touch with us to learn about opportunities for professionals.

    Customer Portal
    Customer Portal

    Access exclusive services for illy professional customers.

  • UNIcaffè
     
    Back
    UNIcaffè
    • Courses
    • Projects
SPECIAL DEALS
Free Delivery

when you spend over £50

Covid-19 Shipment Update

Orders may take longer than usual

SPECIAL DEALS
  • LIVE HAPPILLY
  • SUBSCRIPTION
  • COFFEE
  • COFFEE MACHINES
  • ILLY LOVERS
  • ILLY ART COLLECTION
  • GOURMET
  • STORES
  • Professional
  • UNIcaffè
  • Search Here
    Search Here
  • Login Register
  • Login
  • 0 View Bag 0 View Bag

Privacy Policy for Consumers in the United States

 

Overview

illycaffè S.p.A. and its subsidiaries (“illycaffè”) are committed to protecting your privacy. In order to provide you with the best information and services and a more personalized browsing or shopping experience, we may collect information about your visit to our websites, mobile sites and mobile apps (“Sites”). This Privacy Policy explains our online information collection practices and how we use and share the information we collect. This Privacy Policy applies only to visitors and customers in the United States.

 

The Information We Collect

Active Information Collection

When you shop on our Sites, sign up for our mailing list or online newsletter, participate in an online forum, community or message board, write a rating or review of a product, participate in any sweepstakes or other promotion on our website, or otherwise contact us, we may collect certain personal information such as your name, e-mail address, mailing address, phone number, credit card information and other information you may voluntarily submit. From time to time we may also receive information about you from other sources and add it to the data previously collected about you.

Passive Information Collection

As you navigate through our Sites and/or receive emails in connection with our Sites, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, including, without limitation, those described below:

Cookies

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies do not contain any personal information, but they do enable you to enjoy special features and an enhanced web experience by tracking your personal preferences. Because cookies are required for checkout, and to take advantage of store features that require login, we recommend that you leave them turned on. If you wish to prevent your browser from accepting cookies, however, or be notified when a new one is received, look under the “help” menu on your browser’s tool bar. Some of our web pages may also contain small electronic images known as web beacons, clear GIFs or single-pixel GIFs. These images are placed on a web page to collect non personally-identifiable data such as counting the number of users who have visited the page or acted upon a promotional message.

For more information on the cookies that this website uses, please see here.

IP Addresses and Automatic Information

We collect information that is automatically provided by your web browser, such as your IP address, the page served, the time, the source of the request, the type of browser making the request and the preceding page view and other information that is automatically sent to us by your web browser. We use this data to help us analyze how visitors arrive at and use our Sites.

 

How We Use Collected Information

Personally identifiable information you provide may be used to fulfill your shopping order, to respond to your requests for information and services, and to offer you products, services, contests, surveys and information we think may be of value to you. We may also, from time to time, extend selected offers or promotional information on behalf of one of our partners, but we do not sell or rent your personal information to third parties.

Non-personally identifiable information we collect may be used to optimize the design of our Sites, enhance the user experience and provide demographic information about our users.

Both personally and non-personally identifiable information may be disclosed on behalf of illycaffè to our agents, such as external marketing, legal, administrative and IT service providers. These service providers will be required to use and disclose data solely in connection with the performance of their services for illycaffè. Your information may also be used by us for compliance and legal considerations, auditing, security and fraud prevention, preserving or defending our legal rights, or other purposes consistent with the context of our collection of your information. We reserve the right to disclose any information without notice or consent in response to a legal request, regulation or subpoena, or where we believe it is necessary to take action regarding suspected illegal activities or fraud or to protect the integrity of our Sites or the safety of our visitors.

If we buy, merge, reorganize or sell all or any part of our business, your information may be disclosed or transferred as part of the transaction.  Any acquirer would be required to honor our privacy policy.

Security

The security of information you provide to us is of utmost concern. We have also put in place reasonable and appropriate physical, electronic and administrative safeguards intended to protect your personal data; however, of course, we cannot guarantee that your communications with our Sites will not be unlawfully intercepted or accessed by third parties.

 

How You Can Change Your Information and Notification Preferences

You can, at any time, update or modify your personal information and preferences regarding email, newsletter or mail. Registered customers can update or modify personal information online by using the ‘manage my account’ feature after logging in.

You may also contact illy directly to review, update or request deletion of your personal information.

By e-mail: Send a request to customer.service@illy.com

By Phone: Call toll-free 877-4MY-ILLY (877-469-4559) Monday through Friday between 9:00 am and 7:00 pm E.S.T.

Data Conservation

The data we collect will be processed in the USA, in accordance with U.S. law. The U.S. users’ data processed by illy caffè North America Inc. will also be conserved in Italy through illycaffè S.p.A. (representative in European area and Data Processor for security measures) that delegates for application security measures Engineering.IT S.p.A.

Engineering.IT S.p.A. conserves data in the server located in Via Carlo Viola 76 – 11026 Pont Saint Martin (AO) Italy.

They will simply conserve the data in accordance with Italian law (D.Lgs. 196/03 – Personal Data Protection Code) adopting appropriate security measures and they will not communicate the data to a third party (with the exception of eventual obligatory communications in accordance with law or communication required to enforce or defend a right of illy caffè North America Inc., for which the data can always be processed). In order to exercise your rights in accordance with Italian law (art. 7 of D.Lgs. 196/03 available in the web site www.garanteprivacy.it), please e-mail our Data processor at infoprivacy@illy.com. The provision of data is optional and without it is impossible to register or shop on our Sites. The Data Controller is illy caffè North America Inc.

 

Third-Party Ad Serving & Audience and Traffic Measurement Services

Our Sites may use third party network advertisers to serve the advertisements you see. Network advertisers are third parties that display advertisements based on your visits to our Sites and other websites you have visited. Third-party ad serving enables us to target advertisements to you for products or websites you might be interested in.

Our Sites are in compliance with the Ad Choices Self-Regulatory Program for Online Behavioral Advertising. The goal of Ad Choices is to provide you with information about how online advertising works and the choices you have.

You may visit the http://www.aboutads.info/choices page to learn more about online behavioral advertising and to see your opt-out choices from companies that are participants in the Self-Regulatory Program for Online Behavioral Advertising.

Please note that if you choose to opt out, you will still see ads, but these ads will not be customized based on your interests generated from your visits over time and across different websites. In addition, the preferences you select on the http://www.aboutads.info/choices page may not apply to mobile devices.  Due to the differences between using apps and websites on mobile devices, opt-outs will need to be set for both browsers and apps.

To find out more information click here

Do Not Track Signal

Some browsers have incorporated a Do Not Track (DNT) feature. These features, when turned on, send a signal that you prefer that the website you are visiting not collect and use data regarding your online searching and browsing activities. As there is not yet a common understanding on how to interpret the DNT signal, we currently do not respond to DNT signals on our site.

Children’s Information

We are committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personal data from children under age 13. If you become aware that we have collected personal data from a child without parental consent, please notify us promptly at customer.service@illy.com. If we become aware that a child under age 13 has provided us with personal data without parental consent, we will take steps to remove such personal data.

 

Changes to Privacy Policy

From time to time we may update or refine this Privacy Policy. We encourage you to review our policy periodically on our web site.

 

Note about my data

I am aware that by creating an account on the US e-shop, I am authorizing that my data be stored by illycaffè S.p.A. and transferred to illy caffè North America.

 

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, our customers who are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact the following with such request:

Illycaffè
800 Westchester Ave., Suite 440
Rye Brook, New York 10573
Attn: Customer Care Manager – California Privacy Compliance

Please enter a valid email address

Please enter a valid email and check the privacy

Unchecked flag

SIGN UP FOR OUR NEWSLETTER

Sign up for illy emails for product news, exclusives and more.

I have read and understood the privacy policy

I agree to the processing of my personal data for advertising communications/information on products, services, initiatives of illycaffè S.p.A. and to be contacted to provide my opinion to it.

PRODUCTS

  • Coffee
  • Coffee Machines
  • illy Art Collection
  • Gourmet

COMPANY

  • Who we are
  • Our Story
  • Sustainability
  • Innovation and Research
  • Certifications
  • Università del Caffè
  • Gruppo illy
  • Ernesto Illy Foundation
  • Press

ASSISTANCE

  • Catering Customers
  • Contact Us
  • Shipping
  • Return Policy
  • Coffee machine tutorial

SITE USE

  • FAQ
  • About Us
  • Terms of Use
  • Terms & Conditions
  • Subscription: Terms & Conditions
  • Privacy
  • Cookie policy
  • Review your cookie preferences
CONTACTS

Payments

Follow us on:

  • Terms of Use
© 2019 illycaffè S.p.A. | VAT 00055180327 - Via Flavia 110, 34147 Trieste - Italy - Tutti i Diritti Riservati/All rights reserved
  • Terms of Use
© 2019 illycaffè S.p.A. | VAT 00055180327 - Via Flavia 110, 34147 Trieste - Italy - Tutti i Diritti Riservati/All rights reserved
  • Terms of Use
© 2019 illycaffè S.p.A. | VAT 00055180327 - Via Flavia 110, 34147 Trieste - Italy - Tutti i Diritti Riservati/All rights reserved

Europe


  • Italy Italy
  • France France
  • Luxembourg Luxembourg
  • Germany Germany
  • Spain Spain
  • Belgium (nl) Belgium (nl)
  • Belgium (fr) Belgium (fr)
  • Netherlands Netherlands
  • Austria Austria
  • United Kingdom United Kingdom

South America


  • Brazil Brazil

North America


  • United States United States
  • Canada (en) Canada (en)
  • Canada (fr) Canada (fr)

Asia


  • China (zh) China (zh)
  • China (en) China (en)
  • Korea (en) South Korea (en)


We would like to remind you that by selecting a country, the price list, the catalogue and the shipping conditions may vary. The orders placed on www.illy.com/en-gb/home will be delivered only within the UK. Please use this menu to choose the country site where you would like to receive your order.

 

Sign Up For illy Emails

& save 10% on your first order.

Discover the latest email news, recipes & more. As a special welcome, enjoy 10% off your first order. Offer valid for new email subscribers only.

Due to dangerous conditions caused by the wildfires your shipment will be delayed until it can be safely delivered

ONE LAST STEP

Thanks for setting up a new password on illy.com for the UK.

One final step, before you can start ordering illy coffee and other goodies.
At illy/Euro Food Brands, the security of your account details is of the utmost importance.
You can review your account settings at any time.
If you have any questions or problems, please give the office team a call on 01604 821 234 and we will be happy to help.