Returns & Privacy Policy

Returns

We want our customers to have the best possible experience but on rare occasions there may be a problem with delivery or you may accidentally have ordered the wrong item, etc.

Before making your return please contact our customer service team by Telephone on 01604 821 234 or Email info@espressocrazy.com for a Returns Authorisation Code before returning your item.

Please include the authorisation code along with your returned item & a note confirming your name, address and whether you would like a refund or a replacement product.

If your machine does not work or goods have been damaged in delivery to you.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order & we will arrange a courier collection.

If you need to return goods for any other reason

any item you order from us can be returned within seven days for a full refund or exchange. Goods must be unused & in perfect condition in their original packaging.

We suggest that you return using an insured delivery (available at the Post Office) as we cannot be responsible for returned goods damaged in transit.

Remember to include your name and address and whether you would like a refund or exchange.

Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.

All our products carry a full money back guarantee.

Contact Address

Euro Food Brands Limited (trading as espressocrazy.com)
1 Kimbell Mews
Humfrey Lane
Boughton
Northampton NN2 8XB UK
Tel: 01604 821234 (office hours, 09.00 to 17.30 + out of hours answerphone).
Email: info@espressocrazy.com

 

ONE LAST STEP

Thanks for setting up a new password on illy.com for the UK.

One final step, before you can start ordering illy coffee and other goodies.
At illy/Euro Food Brands, the security of your account details is of the utmost importance.
You can review your account settings at any time.
If you have any questions or problems, please give the office team a call on 01604 821 234 and we will be happy to help.