Terms and Conditions

Euro Food Brands (operators of illy.com) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@espressocrazy.com

Our Contact details:
Euro Food Brands Limited (trading as illy.com)
1 Kimbell Mews
Humfrey Lane
Northampton NN2 8XB UK
Tel: 01604 821234

Email: customerServiceUK@illy.com

Making a purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We can only supply customers in the UK & all transactions are in British Pounds.

Back orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax charges
VAT is already included in our equipment prices at the standard rate.

Credit card security
Digital signatures are used throughout the system in order to ensure that transactions arriving at a gateway are from an identifiable merchant, and that any information passed back to the merchant is from a SECURETRADING gateway.

Each signature uniquely identifies its source. Gateways also communicate with each other and with the control system using such digital signatures. In the event that a merchant’s digital signature becomes a security risk (e.g. if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the system.

SECURETRADING is the official Certification Authority (root CA) for these signatures.

All communication within the system are strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. SECURETRADING encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol.

Remittance terms
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.



Thanks for setting up a new password on illy.com for the UK.

One final step, before you can start ordering illy coffee and other goodies.
At illy/Euro Food Brands, the security of your account details is of the utmost importance.
You can review your account settings at any time.
If you have any questions or problems, please give the office team a call on 01604 821 234 and we will be happy to help.